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Front of House Supervisor - Food and Beverage
QAGOMA, Brisbane
At the Queensland Art Gallery | Gallery of Modern Art (QAGOMA), our vision is to be Australia's most inspiring and welcoming gallery, and a global leader in the contemporary art of Australia, Asia and the Pacific.
Our purpose is to connect people with the enduring power of art and creativity.
Job details
| Position status | Casual |
|---|---|
| Position type | Non Standard Hours |
| Occupational group | Services & Hospitality |
| Classification | HOS5 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/QAGOMA629242 |
| Closing date | 20-Apr-2025 |
| Job duration | Casual |
| Contact person | Memet Bradford |
| Contact details | 0451 352 844 Access the National Relay Service |
Join the Food & Beverage team at the Queensland Art Gallery | Gallery of Modern Art (QAGOMA), one of Australia's leading cultural institutions. As Front of House Supervisor - Food and Beverage, you'll play a key role in delivering exceptional service across QAGOMA's cafés, bistros, and events. This hands-on leadership role supports the Gallery's vision to be Australia's most inspiring and welcoming gallery by ensuring every visitor enjoys a memorable dining experience. If you're passionate about hospitality and thrive in a dynamic, creative environment, this is your opportunity to contribute to a world-class venue at the heart of Brisbane's cultural scene.
Key Duties
- Supervise daily operations across QAG Café, GOMA Bistro, satellite stations, and catered events.
- Ensure consistent delivery of high-quality service in line with standard operating procedures.
- Support event and outlet setup, resource allocation, and equipment presentation.
- Lead and train Front of House staff, providing guidance, feedback, and on-the-job development.
- Monitor team performance and contribute to a positive, professional work culture.
- Manage Point of Sale functions including transactions, reporting, wastage, and troubleshooting.
- Liaise effectively with internal and external stakeholders, including kitchen teams, gallery staff, and clients.
- Uphold compliance with WHS, Liquor Licensing, Food Safety standards, and the Gallery's Code of Conduct.
About You
- Experienced in hospitality or event service supervision within fast-paced, customer-focused environments.
- Skilled in team leadership, with the ability to coach, develop and motivate others.
- Strong organisational and time-management skills, with the ability to prioritise under pressure.
- Proficient in managing service logistics, staff deployment, and customer service delivery.
- Effective communicator who can engage confidently with colleagues, clients, and stakeholders.
- Adaptable and solutions-focused, with a calm, composed approach to problem solving.
- Demonstrates respect, inclusion, and professionalism in all interactions.
- Holds a current RSA or RMLV (or ability to obtain prior to commencement).
The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.
- Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
- Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
- Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
- All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.
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Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
