The Queensland Curriculum and Assessment Authority (QCAA) is seeking a Principal Workforce Management Officer to join the Program Workforce Unit. The Program Workforce Unit is responsible for managing a range of workforce functions including the casual workforce employed under the QCAA Act to support the activities related to implementation of senior internal and external assessment.

Job details

What you will do

In the Principal Workforce Management Officer role, you will:

• Lead and manage the recruitment, coordination and administration of QCAA Assessors, invigilators, subject matter experts and markers involved in Queensland's senior assessment and certification processes.
• Build and maintain strong relationships with internal and external stakeholders to ensure shared understanding of roles and responsibilities, and to promote responsive, client-focused service delivery.
• Lead the development, implementation, and review of policies, procedures, and operational guidelines related to recruitment and workforce management
• Provide, strategic advice to Leadership team on policies, procedures, systems, projects and emerging issues to support executive decision-making.
• Lead the preparation of accurate and well-informed briefs, reports, correspondence and submissions, and support the effective resolution of service delivery issues.
• Provide leadership to a small team, fostering a collaborative and high-performing team culture that supports professional development, innovation, and continuous improvement.
• Set strategic priorities, manage resource allocation, and oversee performance management processes to support the delivery of high-quality services aligned with organisational goals.

What we are looking for

The QCAA is committed to selecting the person best suited to the role and to furthering equity and diversity. We strongly encourage applications from all gender groups, Aboriginal people, Torres Strait Islander people, people from culturally diverse backgrounds and people with all abilities.

The ideal candidate for this role:

• Leads and manages large-scale workforce operations by taking responsibility for delivering results and ensures high-quality outcomes through effective planning and executive (Drives accountability and outcomes).
• Leads teams through change by embracing and leading change with focus and optimism in complex and evolving contexts (Leads change in complex environments).
• Engages and manages stakeholder relationships by building and sustaining relationships to enable collaborative delivery of customer-focused outcomes (Builds enduring relationships).
• Applies strategic thinking and sound decision-making by making considered, ethical and courageous decisions based on insight into the broader context (Makes insightful decisions).
• Develops policies and operational plans by understanding the broader purpose and aligning work accordingly through critical thinking and planning (Thinks critically and acts on the broader purpose).
• Manages performance and develops workforce capability by strengthening and mobilising the unique talents and capabilities of the workforce (Develops and mobilises talent).

To succeed in this role, you will be a strategic leader with demonstrated expertise in managing large-scale workforce operations, leading teams through change, and delivering high-quality administrative support. You will excel in stakeholder engagement, provide authoritative advice, and drive continuous improvement through effective policy, resource, and performance management.

This role reports to the Manager, Program Workforce Unit.  Four positions report directly to this role.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO7_Principal Workforce Management Officer_Jun 2025 (PDF, 172KB)
  Role Description
  
  QCAA Information for applicants (PDF, 215KB)
  Information Package for Applicants