The Queensland Curriculum and Assessment Authority (QCAA) is seeking a Senior Program Delivery Officer to join the Program Workforce Unit. The Program Workforce Unit is responsible for managing a range of workforce functions including the casual workforce employed under the QCAA Act to support the activities related to implementation of senior internal and external assessment.

Job details

What you will do

In the Senior Program Delivery Officer role, you will:

• Coordinate recruitment activities for QCAA assessors, invigilators, subject matter experts, and markers, ensuring compliance with policies and timelines
• Contribute to the development, implementation and continuous improvement of operational procedures, systems and data management practices with a focus on continuous improvement, innovation and service quality.
• Collaborate with internal and external stakeholders to support the delivery of high-quality recruitment and workforce solutions, maintaining clear communication and timely follow-up on key deliverables.
• Monitor and manage designated components of recruitment projects, including tracking progress, ensuring quality assurance of data, and meeting critical milestones and reporting requirements.
• Prepare accurate and well-informed briefs, reports, correspondence and submissions, and support the effective resolution of service delivery issues.
• Investigate and resolve issues related to casual workforce management processes undertaken through the QCAA Portal, providing practical advice and escalating complex matters as required.
• Provide operational advice on key projects, collaborate with the Principal Workforce Management Officer to manage peak workloads through cross-unit planning, and contribute to a culture of change and performance development through regular two-way feedback.

What we are looking for

The QCAA is committed to selecting the person best suited to the role and to furthering equity and diversity. We strongly encourage applications from all gender groups, Aboriginal people, Torres Strait Islander people, people from culturally diverse backgrounds and people with all abilities.

The ideal candidate for this role:

• Supports others to build capability and share knowledge to improve performance and adaptability (Develops and mobilises talent).
• Takes responsibility for delivering quality outcomes and continuously improving systems and processes (Drives accountability and outcomes).
• Proven ability to foster strong stakeholder relationships through clear communication, enabling collaboration and timely, high-quality outcomes (Builds enduring relationships).
• Ensures quality and consistency in project delivery through structured processes and attention to detail (Drives accountability and outcomes).
• Analyses issues, considers broader impacts, and applies sound judgement to resolve problems (Thinks critically and acts on the broader purpose).
• Contributes to a positive team culture through collaboration, feedback, and shared responsibility (Fosters healthy and inclusive workplaces).

To succeed in this role, you will be a proactive and collaborative professional who can build staff capability, drive continuous improvement, and manage operational processes to support key projects. The ideal candidate will demonstrate strong stakeholder engagement, effective communication, and the ability to resolve service delivery issues, while contributing to a culture of flexibility, innovation, and performance development.

This role reports to the Principal Workforce Management Officer, Program Workforce Unit. There are no direct reports.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO6_Senior Program Delivery Officer PWU_Jun 2025 (PDF, 171KB)
  Responses from Role Description
  
  QCAA Information for applicants (PDF, 215KB)
  Information Package for Applicants