Are you passionate about turning complex processes into clear, effective systems that empower teams and improve outcomes? Join us as a temporary Principal Business Improvement Officer until 26 June 2026 and take a leadership role in defining and mapping the QCAA’s business processes. You’ll work closely with process owners to identify opportunities for innovation and improvement. If you're ready to make a lasting impact across Queensland’s education landscape, we want to hear from you!

Job details

What you will do

• Provide expert advice to executive leadership about best practice business process mapping and business improvement theories and approaches relevant to the QCAA.
• Lead the development of an innovation agenda to capture and assess ideas and opportunities and present them to senior and executive leadership for consideration and approval to implement.
• Lead the development of business process mapping and improvement procedures and associated tools and resources, including capability building, for implementation across QCAA.
• Work with business process owners to
  • outline and establish QCAA business processes
  • scope, map, analyse, and publish processes for employee guidance
  • define what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined
  • measure and report the performance of business processes
  • identify and prioritise improvement opportunities and support the development and management of improvement projects.
• Coordinate projects, in consultation and collaboration with responsible business areas, to respond to business improvement reviews, audits and recommendations.
• Provide expert advice and coaching across the business to a range of stakeholders, including managerial staff, to support business improvement projects/activities.
• Implement and execute activities that encourage participation, accountability, transparency, responsiveness, equity and inclusiveness.

What we are looking for

The QCAA is committed to selecting the person best suited to the role and to furthering equity and diversity. We strongly encourage applications from all gender groups, Aboriginal people, Torres Strait Islander people, people from culturally diverse backgrounds and people with all abilities.

The ideal candidate for this role:

• Prioritises projects and tasks efficiently, in line with team commitments (leads strategically)
• Actively participates in the design of new solutions and new ways of working (stimulates ideas and innovation)
• Supports others by providing timely information within own area of expertise in an articulate and non-technical manner (builds enduring relationships)
• Welcomes challenges in the delivery of work and demonstrates persistence in working through obstacles (drives accountability and outcomes)
• Demonstrates respect and appreciation for legislation and policy frameworks by consistently operating to key standards (demonstrates sound governance).

This role reports to the Director, Research and Innovation Branch. No roles report directly to this role.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO7 Principal Business Improvement Officer (PDF, 204KB)
  Role Description
  
  QCAA Information for applicants (PDF, 215KB)
  Information Package for Applicants