The Queensland Family & Child Commission has an exciting opportunity for a Manager, Regulations, Intake & Assessment to join our team.

In this role, you will provide strategic and operational leadership to a team delivering regulatory functions under the Child Safe Organisations Act 2024 (CSO Act).

You will play a key role in promoting the consistent and effective implementation of child safeguarding legislation across Queensland.

You will be responsible for leading and managing strategies that strengthen regulatory processes, quality practice, and continuous improvement.

This includes supporting the effective regulation of child safe entities and reporting entities, ensuring regulatory responses are risk-based, proportionate, and aligned with legislative requirements.

Job details

The Regulations, Intake and Assessment team is part of the frontline of the CSO division, responsible for delivering core regulatory functions under the Child Safe Organisations Act 2024 (CSO Act). The team undertakes a range of regulatory activities, including triage and risk assessment of safeguarding concerns, management of directed self‑assessments, facilitation of information sharing, and the implementation of compliance and enforcement actions. Through these functions, the team provides critical intake and assessment responses that are timely, proportionate, and risk‑based.

The Regulations, Intake and Assessment team plays a central role in supporting the effective, consistent, and accountable administration of the child safe organisations regulatory scheme, contributing to improved safeguarding outcomes for children and young people across Queensland.

In this role you will have the following responsibilities and accountabilities:

• Lead and manage the Intake and Assessment function of the Regulations team by applying a risk-based approach to reviewing and assessing allegations aligned to the Child Safe Standards and the Reportable Conduct Schemes under the CSO Act.
• Manage a team of Authorised Officers by applying strong caseload management practices and expertise in evidence-based decision making in accordance with legislation, use of powers, gathering evidence and escalating matters.
• Manage and monitor the oversight of intake and assessments of organisations' responses to allegations under the Child Safe Standards and the Reportable Conduct Schemes, to provide resources and support to organisations for preventative systems and measures.
• Manage the implementation of consistent, transparent, and robust child and cultural safety-centred regulatory practices under the CSO Act.
• Provide detailed and evidence-based advice and reasoned recommendation to internal and external stakeholders in relation to specific cases, to ensure that decisions or actions are within the law, regulation and policy.
• Support the Director, Regulations and other managers by providing operational leadership with a focus of actively identifying, analysing, reviewing and responding to emerging issues and areas of risk.
• Lead the development and application of current best practice regulatory methodologies and processes that develop a culture of continuous improvement and practice reflection.
• Build and maintain effective relationships with stakeholders in order to facilitate the provision of appropriate advice and effective implementation of the Child Safe Standards and the Reportable Conduct schemes.
• Continuously seek opportunities to improve operations by supporting the quality assurance framework incorporating people, processes and technology.
• Represent the Commission at forums, meetings and community of practice working groups and build relationships with a range of stakeholders.
• Foster a workplace culture that supports and promotes diversity and inclusion in everyday work, by building a workforce that represents and reflects the diverse views, experiences and backgrounds of the community we serve.
• Create a supportive environment where people are treated with respect and are recognised and rewarded for their achievements and performance.

Applicants are advised that the Working with Children (Risk Management and Screening Act 2000) requires the Commission to seek a “working with children check' from Queensland Blue Card Services. The Commission will facilitate the applicants on the above.

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Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QFCC Candidate Pack (PDF, 1.88MB)
  Application Kit
  
  QFCC684427 Manager, Regulations - RD (PDF, 282KB)
  Role Description