The Queensland Family & Child Commission is seeking an experienced Regulatory Officer to join our Monitoring & Investigations team.

Our work empowers institutions and sector leaders to create safer environments for children, amplifies the voices of children and families in decision-making, and ensures transparency and accountability through risk-based regulation, strong governance, and continuous improvement.

In this role, you will undertake regulatory activities and provide well-informed recommendations through data analysis, evidence-based insights, and accurate interpretation of relevant legislation.

You will also identify and manage risk by applying risk-based decision-making, exercising appropriate regulatory powers, collecting relevant evidence, and escalating issues in line with legislative requirements.

Job details

The Child Safe Organisations division leads the implementation and enforcement of the Child Safe Standards and the Reportable Conduct Scheme in Queensland.

We promote child safety and wellbeing by delivering evidence-based regulatory practices, supporting organisations to meet their safeguarding obligations, and strengthening system performance through data, collaboration, and culturally responsive design.

Our work empowers institutions and sector leaders to create safer environments for children, amplifies the voices of children and families in decision-making, and ensures transparency and accountability through risk-based regulation, strong governance, and continuous improvement.

The Monitoring & Investigations team plays a central role in ensuring timely and proportionate investigations, investigation monitoring and enforcement functions in response to safeguarding concerns, supporting the effective and accountable administration of the regulatory scheme.

In this role you will have the following responsibilities and accountabilities:

• Act as an Authorised Officer under the CSO Act applying caseload management practices, evidence-based decision making and sound regulatory judgement in accordance with legislation, policies, procedures, use of powers, gathering evidence and escalating matters when required.
• Undertake actions to support investigations and compliance activities including preparing and issuing correspondence and notices; requesting, gathering and assessing information; monitoring timeframes for legislative compliance and ensuring timely receipt and recordings of information in records management systems.
• Participate in group decision-making and supervision processes to strengthen child and cultural safety-centred regulatory practice.
• Apply policies, procedures and guidelines to a high standard and maintain accurate and timely records of regulatory operations.
• Support triage, intake and assessment actions as directed across the Regulations division.
• Prepare written advice, guidance and correspondence for internal and external stakeholders regarding compliance with the CSO Act and briefs for lead investigators, management and leadership.
• Support relationships with key internal and external stakeholders including lead investigators, team leaders, managers and Commission staff.
• Represent the Commission at forums, meetings and community of practice working groups, and build relationships with a range of stakeholders.
• Support a workplace culture that supports and promotes diversity and inclusion in everyday work, by building a workforce that represents and reflects the diverse views, experiences and backgrounds of the community we serve.
• Create a supportive environment where people are treated with respect and are recognised and rewarded for their achievements and performance.

Mandatory qualifications / professional registration / other requirements

• Mandatory requirements: Authorised officers conducting investigationsmust be trained in interviewing children or participate in mandatory training organised by the Commission.  
• Non-mandatory requirements: While not mandatory, a relevant qualification and/or previous experience working within a human services regulator and a solid understanding of contemporary regulatory investigations practice are highly regarded.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identity documents for the purposes of General Criminal History and National Police Certificate checks.
• Working with Children Clearance: Potential applicants are advised that the Working with Children (Risk Management and Screening Act 2000) requires the Commission to seek a “working with children check' from Queensland Blue Card Services. The Commission will facilitate the applicants obtaining the above check if required.

For further information regarding the Regulatory Officer, Monitoring and Investigations role please contact Tamara Roudenko on Tamara.Roudenko@qfcc.qld.gov.au

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Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QFCC Application Pack - 2026 (PDF, 1.88MB)
  Application Kit
  
  QFCC700533 AO5 Regulatory Officer (49186) - RD (PDF, 306KB)
  Role Description