Provide high quality, effective, efficient, professional administrative support based on accurate and timely information to the Specialist Nutrition Support Team and Gastroenterology Department.

Job details

About the role

Provide high quality, effective, efficient, professional administrative support based on accurate and timely information to the Specialist Nutrition Support Team and Gastroenterology Department.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• As the first point of contact for our open access service, this role involves substantial patient interaction. This role is responsible for receiving and triaging patient calls and emails, providing critical support to both patients and the Specialist Nutrition Support Team (SNST).
• Given the varied needs of our patient cohort, strong interpersonal skills and the ability to handle sensitive information with empathy and professionalism is essential. This role requires excellent communication and problem-solving skills to ensure patients feel supported and their queries are efficiently managed.
• Achieve work targets with limited supervision and contribute to team goals in an ever-changing environment.
• Accurately view, record, and retrieve information from Queensland Health and Microsoft Office systems including ESM, HBCIS, Outlook, ieMR, The Viewer, Telstra TIMS, Microsoft Word/Excel, database applications and Telehealth Virtual Clinic.
• Knowledge of Specialist Outpatient Services Implementation Standard QH-IMP-300-1:201 and Medicare requirements for Bulk billing patients or the ability to rapidly acquire the knowledge.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services;  and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application Support (PDF, 860KB)
  Application Kit
  
  Benefits for working with MN (PDF, 1.00MB)
  Application Kit
  
  RBH658350 Role Description (PDF, 444KB)
  Role Description