Are you an admin whizz that thrives in a fast-paced environment and looking for a work/life balance? Look no further than our casual Administration Officer (Specialist Outpatients Department)!

This role involves managing patient waiting lists and bookings, ensuring appointments are scheduled accurately and within required timeframes. You’ll use information systems to handle bookings, cancellations, and rescheduling, while exercising sound judgment and maintaining high-quality work.

If you have strong time management, attention to detail, and excellent communication skills, then this might be just the role for you. Become a key part of a collaborative team and support the patients behind the scenes in the Specialist Outpatients Department today!

Job details

About us:

Rockhampton Hospital is a 305 bed facility and is the main referral hospital for Central Queensland, now providing integrated cancer care services in Central Queensland in the newly established building boasting state of the art medical equipment.

Rockhampton Hospital has recently gained accreditation for training in emergency medicine as well as being accredited for training in general surgery, anaesthetics, intensive care, general medicine, paediatrics, obstetrics and gynaecology and psychiatry.

About the role:

Provide efficient booking service for all patients and provide efficient utilisation of booking time available for Consultants and Clinicians. Position provides a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude.

About you:

• Demonstrated ability to actively participate in a working environment support contemporary human resource practices including workplace health and safety, employment equity and antidiscrimination.
• Demonstrated ability to coordinate bookings (clinical appointments, waiting list management, scheduling and meeting outcome targets) and to ensure the delivery of a high quality service in a changing environment.
• Demonstrated ability to work effectively as an individual with limited supervision and to meet deadlines and established work priorities, and work as a member of a multi-disciplinary team in a fast paced ever changing environment.
• High level communication and interpersonal skills and the ability to consult and negotiate with clients and staff at all levels of the organisation.
• Demonstrated proficiency or ability to rapidly acquire skills in the use of Clinical Information Systems utilised for booking purposes or ability to rapidly acquire these skills.

What we offer:

• An hourly rate between $48.51 - $53.95 p.h. (incl 25% casual loading)
• 12.75% employer superannuation contribution

Additional Benefits

• Flexible Work-Life Balance and Variety
• Employee Assistance Program (EAP)

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK5G650373

Applications close: Wednesday, 22 October 2025

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for Applicants (PDF, 316KB)
  Information Package for Applicants
  
  RK5G650373 - Administration Officer (Casual) (PDF, 337KB)
  Role Description