Are you a motivated and organised individual looking to make a difference in community health? We’re seeking a friendly and proactive Administration Support Officer to join our dedicated Nurse Navigator team in beautiful Rockhampton.

In this rewarding role, you'll play a key part in helping patients access vital services, coordinating appointments, and providing essential administrative support to healthcare professionals. Enjoy flexible hours, a supportive work environment, and the satisfaction of contributing to improved health outcomes for your community.

If you’re passionate about making a positive impact and thrive in a collaborative setting, we’d love to hear from you!

Job details

About us:

The Central Queensland Hospital and Health Service Nurse and Midwife Navigator service operates from Gladstone, Biloela (Banana), Emerald (Central Highlands). Rockhampton (Capricorn Coast, Mount Morgan, Woorabinda). Key pillars of the Nurse and Midwife Navigator service include Coordination of consumer centred care; Creating partnerships; Improving consumer outcomes and Facilitate systems improvement.

About the role:

• Provide administrative support by delivering accurate and efficient reception and office administration services that contributes to the effective operations of the business unit. Duties include, but are not limited to word processing, data entry, report preparation, correspondence management, filing and electronic diary management.
• Contribute to patient flow by collating and registering referrals for intake meetings and liaising with a range of staff to coordinate service delivery.
• Providing client records support for the team, preparing, and requesting patient records, chart tracking, chart filing and ensuring the safe confidential transport of medical records in accordance with policy and procedure
• Providing secretariat support services, preparing Agenda's and taking Minutes for team meetings.
• Adhere to and contribute to the development of team processes and systems, through participation in quality improvement activities.
• Utilise hospital-specific computer systems in conjunction with the Microsoft Suite to effectively complete the requirements of the position.
• Prioritise workload effectively and perform duties responsibly in the absence of supervision.

What we offer:

Total remuneration value of up to $58,593 p.a. is comprised of:

• An hourly rate between $38.81 – $43.16 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK5G651737

Applications close: Thursday, 14 August 2025

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for Applicants (PDF, 316KB)
  Information Package for Applicants
  
  RK5G651737 - Administration Support Officer (PDF, 399KB)
  Role Description