We are seeking multiple Customer Experience Officers to join the Residential Tenancies Authority (RTA). These roles are required to support the RTA's Customer Experience Business Unit in providing a high level of customer service to a range of stakeholders within the Queensland rental market.

Culture is how we work together. It shapes what we champion, celebrate and challenge. At the RTA, the values that guide our culture are: Stronger Together, Own It, We Care and Be Curious.

Job details

The Residential Tenancies Authority (RTA) is a state government statutory body that helps make renting work. They provide tenancy information and support, bond management, dispute resolution, compliance and enforcement and education services.

We are seeking multiple Customer Experience Officers to support our Customer Experience Business unit in providing a high level of customer service to a range of stakeholders within the Queensland rental market.

The role of the Customer Experience Officer involves working across several disciplines and functions to ensure the RTA continues to deliver a high-quality service to the community. These roles will be within the contact centre in a high-volume service environment.

We have multiple fixed-term, full-time vacancies available, with all roles located in the Brisbane CBD.

What we offer is:

• The flexibility to work from home up to 60% of the time once successfully onboarded and approved
• Beautifully designed offices at Midtown Centre on Mary St, Brisbane CBD 
• A rewarding role with learning and professional development opportunities
• A highly supportive culture that values diversity and inclusion while contributing to team success 
• Rosters working between 8.30am and 5.00pm, Monday to Friday
• An attractive base salary and superannuation commencing at $77,355 per annum plus 12.75% superannuation. These fixed-term roles will accrue personal and annual leave benefits
• An employee health & wellbeing program and reward and recognition program.

What you bring to the role:

• A genuine passion for providing exceptional customer service in every interaction
• The ability to work with a range of customer queries and provide information in line with customer needs while meeting our polices and legislation
• High levels of reliability and accountability while working in a structured high-volume Contact Centre environment.
• Exceptional attention to detail and commitment to quality outcomes
• Strong interpersonal skills including the ability to navigate sensitive and complex situations with empathy and discretion while remaining resilient.
• Excellent active listening skills to effectively identify and respond to customer needs and to identify solutions in line with legislation and policy as required
• Personal drive and motivation with a commitment to receiving and providing constructive feedback to achieve results through a commitment to personal development and continuous learning
• Strong written and verbal communication skills
• Experience working in a fast-paced contact centre environment will be highly regarded
• The ability to work effectively as part of a team, contributing to shared goals through collaboration, accountability, knowledge sharing, and a customer-focused mindset

Please note: Due to training and learning consolidation, leave within the first 3-4 months of employment may be limited.

If this role sounds like an opportunity that matches your skills, experience and future career plan, please contact Tacticall Recruitment Services via the link below.

Pre-employment checks, including an Australian Criminal History check, will be undertaken on applicants prior to any offers of employment.

Please do not submit applications to the RTA directly via Smart Jobs or email.

All enquires and applications must be submitted to Tacticall Recruitment Services:

Click here to apply for a full-time position

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

If you have included any education and professional qualifications or enrolments to your resume, please attach these to your application. A three month probationary period will apply for any applicant who is not a current public sector employee.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO3 Customer Experience Officer (PDF, 201KB)
  Role Description
  
  Employee benefits at the RTA (PDF, 8.20MB)
  Information Package for Applicants