Take the next step in your career with this exciting opportunity within the SAISB Business Support Unit | Career growth, training and development opportunities.

Job details

You will manage incoming and outgoing executive correspondence requests to ensure accurate, timely and relevant information is provided in accordance with departmental guidelines and processes.

What you'll do 
•    Coordinate and support standard business and administrative procedures ensuring systems are effectively communicated and applied across the branch.
•    Ensure that significant issues or events, often of a confidential and sensitive political nature, are managed effectively, determining the extent to which matters should be escalated and collaborating with the most appropriate groups and resources internal and external to achieve required outcomes.
•    Use an effective records management system such as Records Manager, to implement efficient correspondence workflows and tracking.
•    Collate, analyse, and prepare branch performance reports with respect to finance, human resources, procurement, and correspondence activity across the branch.
•    Ensure good stakeholder relationships are maintained and non-compliance of key performance indicators are escalated to the Branch Manager for resolution.

About you 
To be successful in this role, you will have:
•    Proven ability to provide expert advice to managers and staff in the delivery of business services and the measurement of business performance.
•    Demonstrated professional written and verbal communication skills, including the ability to apply expert knowledge of policies and practices when communicating with officers at all levels.
•    Demonstrated commitment to work improvement and experience in implementing changes to improve work practices and service delivery.
•    Knowledge or the ability to acquire knowledge of business support and business performance measurement and reporting procedures in a large complex public sector service delivery organisation.
•    Ability to analyse business performance data, identify trends and exceptions, and identify options to achieve required performance levels.

Why work with us? 
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries
•    12.75% superannuation 
•    17.5% leave loading
Employee wellbeing
•    38 hour full time work week
•    Access to 24/7 confidential employee support providers and counsellors including for immediate family members
•    Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
•    Career progression with more than 300 diverse career pathways and career support to take you further! 
•    Access to a variety of programs and initiatives to support training and career growth. 
•    Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. 

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?
For further information on how to apply please review the attached Role Description. 

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.  

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

• SAIS636106 Business Support Officer (Correspondence) RD (PDF, 241KB)
  Role Description
  
  QH Information for Applicants (PDF, 939KB)
  Application Kit