An exciting opportunity exists for an Administration Officer (Switchboard), to manage telephones and connected platforms (messaging, directory system, etc) underpinning all clinical, support and patient services within a health environment.

Job details

The SCHHS Telecommunications team currently manages switchboards onsite at Nambour General Hospital (NGH) and Sunshine Coast University Hospital (SCUH) which deliver 24/7 customer service in a demanding environment.

The primary function of the Administration Officer (Switchboard) is to activate emergency response codes throughout the hospital; and to provide a first point of contact for public and internal queries received through the main hospital telephone lines.

Sunshine Coast Health is in southeast Queensland and extends through the coastal and hinterland areas from Caloundra in the south and Gympie in the north. 

Sunshine Coast Health is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, protect and promote human rights in our decision-making and actions.

Key Responsibilities include:

• Efficiently operate switchboard equipment by responding professionally to all incoming, internal and external calls to the hospital, ensuring that the caller is transferred or redirected correctly and in a timely manner.
• Perform general administrative duties to contribute to the effective daily operations of the telecommunications team, including updating daily rosters (e.g., term rosters) in a timely manner, training and daily duties specified by the rostered shift.
• Operate communication systems to effectively liaise with hospital staff in the event of an emergency code activation response.

Remuneration value up to $58 594 p.a., comprising salary rates $38.81 - $43.16 p.h., employer contribution to superannuation (up to 12.75%) and annual leave loading (17.5%) (AO3) (2 x part time position, 48 hrs p.f.). Applications will remain current for 12 months. Please note: only applications from candidates will be accepted (applications that may result in an agency fee will not be considered).

Why work for us?

We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Queensland Health employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
We are committed to providing a diverse and inclusive workplace for our people and our community. We encourage people of all genders, races, ages and abilities to apply for roles within our Health Service.
You can find out more about why it's so great to work at Sunshine Coast here: https://www.health.qld.gov.au/sunshinecoast/careers

As a Sunshine Coast Health employee, you will receive competitive remuneration and have access to:
• A wellness program;
• Generous superannuation;
• Flexible work arrangements;
• Career training and development; and
• Salary packaging.

Check out the latest updates here:
https://www.sunshinecoast.health.qld.gov.au/ 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

**APPLICANTS ARE TO APPLY ONLINE** The following file types are accepted: .jpg, .gif, .bmp, .png, .rtf, .txt, .doc and docx. Do not upload zipped files, tagged pdfs or protected documents. Click on the "Apply" button to submit your application.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for Applicants, SCHHS (PDF, 1.79MB)
  Information Package for Applicants
  
  SC642697_RD (PDF, 559KB)
  Role Description