An exciting opportunity exists for a Clinical Nurse- Patient Experience to work collaboratively with key stakeholders in the health service in identifying and implementing strategies for consumer feedback to improve the patient experience. The CN Patient Experience coordinates responses to complex complaints received from consumers, including referral / notification to other units where necessary. The role provides clinical advice, consulting with senior clinicians were required and drafting responses to the consumer. The Safety, Quality and Improvement Unit (SQIU) supports an integrated approach in meeting Sunshine Coast Health’s Safe Care (Clinical Governance) agenda. The SQIU provides expertise and support; and works in collaboration with the Executive, Directorates and Facilities in the delivery of safe, high-quality services.

Job details

Sunshine Coast Health is in southeast Queensland and extends through the coastal and hinterland areas from Caloundra in the south and Gympie in the north. 

Sunshine Coast Health is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, protect and promote human rights in our decision-making and actions.

Key Responsibilities include:

• Deliver high level patient experience knowledge and skills to oversee the patient experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.
• Apply expertise in health system service delivery, professional knowledge, education and training, partnership and collaboration, and excellent interpersonal abilities to enhance the patient experience across Sunshine Coast Health (SCH) and act as a reference point for clinicians and consumers.
• Demonstrate clinical service delivery knowledge, skills, and leadership across multi- specialty clinical areas to effectively manage complex complaints to contribute to effective patient experience and outcome management across SCH.
• Actively participate in patient experience and feedback management strategies across SCH in the pursuit of excellence in delivering patient experience outcomes.

Remuneration value up to $10 991 p.m., comprising salary between $4138.10 - $4431.10 p.f., employer contribution to superannuation (up to 12.75%) and annual leave loading (17.5%) (Nurse Grade 6 (1)) (Fixed-Term Temporary Full-Time position for up to six months). Applications will remain current for the duration of the vacancy. Please note: only applications from candidates will be accepted (applications that may result in an agency fee will not be considered).

Why work for us?

We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Queensland Health employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
We are committed to providing a diverse and inclusive workplace for our people and our community. We encourage people of all genders, races, ages and abilities to apply for roles within our Health Service.
You can find out more about why it's so great to work at Sunshine Coast here: https://www.health.qld.gov.au/sunshinecoast/careers

As a Sunshine Coast Health employee, you will receive competitive remuneration and have access to:
• A wellness program;
• Generous superannuation;
• Flexible work arrangements;
• Career training and development; and
• Salary packaging.

Check out the latest updates here:
https://www.sunshinecoast.health.qld.gov.au/ 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

**APPLICANTS ARE TO APPLY ONLINE** The following file types are accepted: .jpg, .gif, .bmp, .png, .rtf, .txt, .doc and docx. Do not upload zipped files, tagged pdfs or protected documents. Click on the "Apply" button to submit your application.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for Applicants, SCHHS (PDF, 1.79MB)
  Information Package for Applicants
  
  SC646474-RD (PDF, 1.08MB)
  Role Description