An exciting opportunity exists for an Administration Officer – Mental Health Acute Care Team. The Administration Officer provides a high level of confidential administrative support for Sunshine Coast Hospital and Health Service. The Administration Officer is a frontline position and is the first point of contact for consumers of the Mental Health & Specialised Service (MHSS), their families and carer and all external and internal stakeholders accessing the service. This position provides customer service excellence while upholding patient confidentiality and utilising discretion. The Acute Care Team is a multi-disciplinary clinical team which includes; tele-triage that provides specialist mental health care. The Acute Clinical Care teams also visits consumers in a variety of settings by Consultant Psychiatrists, Nursing, Social Workers, Psychologists.

Job details

Sunshine Coast Health is in southeast Queensland and extends through the coastal and hinterland areas from Caloundra in the south and Gympie in the north. 

Sunshine Coast Health is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, protect and promote human rights in our decision-making and actions.

Key Responsibilities include:

• Effectively communicate with consumers and demonstrate understanding, empathy, patience and a positive service focus.
• Provide high quality confidential administration support to the team, clinic preparation, referral management, consumer appointment scheduling, assist with Medicare claiming and fleet car management
• Knowledge of, or ability to quickly acquire and apply knowledge of, but not limited to Consumer Integrated Mental Health Application (CIMHA), Office 365, Hospital Based Corporate Information System (HBCIS), S4HANA and MediRecords.
• Act as a primary point of contact for all incoming and outgoing communication.

Remuneration value up to $97 656 p.a, comprising salary between $76 963 - $85 591 p.a, employer contribution to superannuation (up to 12.75%) and annual leave loading (17.5%) (AO3). Applications will remain current for 12 months. Please note: only applications from candidates will be accepted (applications that may result in an agency fee will not be considered). 

Why work for us?

We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Queensland Health employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
We are committed to providing a diverse and inclusive workplace for our people and our community. We encourage people of all genders, races, ages and abilities to apply for roles within our Health Service.
You can find out more about why it's so great to work at Sunshine Coast here: https://www.health.qld.gov.au/sunshinecoast/careers

As a Sunshine Coast Health employee, you will receive competitive remuneration and have access to:
• A wellness program;
• Generous superannuation;
• Flexible work arrangements;
• Career training and development; and
• Salary packaging.

Check out the latest updates here:
https://www.sunshinecoast.health.qld.gov.au/ 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

**APPLICANTS ARE TO APPLY ONLINE** The following file types are accepted: .jpg, .gif, .bmp, .png, .rtf, .txt, .doc and docx. Do not upload zipped files, tagged pdfs or protected documents. Click on the "Apply" button to submit your application.

Documents

Before applying for this vacancy please ensure you read the documents below.

• SC650865_RD (PDF, 421KB)
  Role Description
  
  Information for Applicants, SCHHS (PDF, 1.79MB)
  Information Package for Applicants