An exciting opportunity exists for a Administration Officer to join our Emergency Department team. The Administration Officer - Emergency provides a high level of confidential administrative support for the Sunshine Coast Hospital and Health Service (SCHHS). This role will provide frontline 24/7 administration support within the Emergency Department (ED). This position works a 24/7 rotating roster and applicants will need to be available for all shifts as rostered. The incumbent is responsible for the prioritisation and planning of workloads. This role exists in an environment of interruption and sometimes difficult public/customer relations and functions with a degree of independence. This role is ‘supported and governed’ by established policies/procedures to ensure the desired level of service for patients is achieved according to departmental standards and SCHHS guidelines.

Job details

Sunshine Coast Health is in southeast Queensland and extends through the coastal and hinterland areas from Caloundra in the south and Gympie in the north. 

Sunshine Coast Health is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, protect and promote human rights in our decision-making and actions.

Key Responsibilities include:

• Provide a patient focused support service by undertaking the designated administrative tasks on a day-to-day basis, whilst working autonomously and alongside colleagues, whilst complying to a 2/74 rotational shift roster.
• Effectively communicate with patients and family members whilst demonstrating understanding, empathy, patience and a positive service focus.
• Consult with patients/family members on arrival to obtain correct details for completion of demographic details and record this information accurately into the hospital information systems used within the emergency department
• Provide high quality confidential administration support to the ED Access & Flow team.

Remuneration based pro rata on equivalent full time value up to $97 656 p.a, comprising salary rates: $38.81 - $43.16 p.h, employer contribution to superannuation (up to 12.75%) and annual leave loading (17.5%) (A03) (temporary PT position, for up to 5 months). Applications will remain current for the duration of the vacancy Please note: only applications from candidates will be accepted (applications that may result in an agency fee will not be considered).

Why work for us?

We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Queensland Health employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
We are committed to providing a diverse and inclusive workplace for our people and our community. We encourage people of all genders, races, ages and abilities to apply for roles within our Health Service.
You can find out more about why it's so great to work at Sunshine Coast here: https://www.health.qld.gov.au/sunshinecoast/careers

As a Sunshine Coast Health employee, you will receive competitive remuneration and have access to:
• A wellness program;
• Generous superannuation;
• Flexible work arrangements;
• Career training and development; and
• Salary packaging.

Check out the latest updates here:
https://www.sunshinecoast.health.qld.gov.au/ 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

**APPLICANTS ARE TO APPLY ONLINE** The following file types are accepted: .jpg, .gif, .bmp, .png, .rtf, .txt, .doc and docx. Do not upload zipped files, tagged pdfs or protected documents. Click on the "Apply" button to submit your application.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for Applicants, SCHHS (PDF, 1.79MB)
  Information Package for Applicants
  
  SC661379_RD (PDF, 329KB)
  Role Description