An exciting opportunity exists for an Administration Officer for the Communication & Referral Centre.

Job details

An exciting opportunity exists for an Administration Officer for the Communication & Referral Centre.

Sunshine Coast Health is in southeast Queensland and extends through the coastal and hinterland areas from Caloundra in the south and Gympie in the north. 

Sunshine Coast Health is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, protect and promote human rights in our decision-making and actions. 

The Administration Officer will provide a high level of confidential administrative support for patient, clinician and General Practitioner queries received via telecommunications and written communications in relation to outpatient care. This position is a prime point of contact for internal communication on a daily basis and externally with various departments and agencies. This position operates with a high degree of independence in performing the duties of the position whilst maintaining open channels of communication.

The Communication & Referral Centre aims to provide governance, accountability and management of outpatient referrals and communications to ensure consistency across the patient care continuum. These services work closely together with the ACC team to ensure the provision of collaborative integrated outpatient care.

Key Responsibilities include:

• Effectively communicate with staff, patients and stakeholders, demonstrating understanding, empathy, patience and a positive attitude.
• Exercise judgement and discretion in undertaking various tasks whilst being responsible for the quality of work undertaken, by managing workloads appropriately; prioritising tasks and ensuring work is completed within designated timeframes.
• Provide high quality confidential administration support to the team.

Remuneration based pro rata on equivalent full time value up to $97,656 p.a., comprising salary rates: $38.81- $36.82 p.h., employer contribution to superannuation (up to 12.75%) and annual leave loading (17.5%) (AO3) (Fixed term temporary part time positions available for three months, various hours). Applications will remain current for the duration of the vacancy Please note: only applications from candidates will be accepted (applications that may result in an agency fee will not be considered).

Why work for us?

We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Queensland Health employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
We are committed to providing a diverse and inclusive workplace for our people and our community. We encourage people of all genders, races, ages and abilities to apply for roles within our Health Service.
You can find out more about why it's so great to work at Sunshine Coast here: https://www.health.qld.gov.au/sunshinecoast/careers

As a Sunshine Coast Health employee, you will receive competitive remuneration and have access to:
• A wellness program;
• Generous superannuation;
• Flexible work arrangements;
• Career training and development; and
• Salary packaging.

Check out the latest updates here:
https://www.sunshinecoast.health.qld.gov.au/ 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

**APPLICANTS ARE TO APPLY ONLINE** The following file types are accepted: .jpg, .gif, .bmp, .png, .rtf, .txt, .doc and docx. Do not upload zipped files, tagged pdfs or protected documents. Click on the "Apply" button to submit your application.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for Applicants, SCHHS (PDF, 1.79MB)
  Information Package for Applicants
  
  SC662027-RD (PDF, 600KB)
  Role Description