An exciting opportunity exists for a n Administration Officer in Allied Health. Allied Health Services are represented by a range of professional disciplines and provides a diverse range of services across the care continuum. Allied Health provides emergency, acute, sub-acute and chronic care in inpatient and outpatient departments. Key objectives include providing equitable services for all Queenslanders; ensuring a high quality of specialist care; and enhancing patient and clinician satisfaction across all disciplines.

Job details

The Administration Officers in Allied Health Outpatients provide a high level of customer service to our patients and clinicians, whilst performing administration functions associated with referral entry, waitlist management, scheduling of appointments, cancellation management and more.  This position values individuals that are motivated to work as a team member, with a focus towards ensuring the patient remains at the centre of our clinics.   

Sunshine Coast Health is in southeast Queensland and extends through the coastal and hinterland areas from Caloundra in the south and Gympie in the north. Sunshine Coast Health is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, protect and promote human rights in our decision-making and actions.

Key responsibilities include:

• Build relationships with customers, by using strong communication and negotiation skills to understand customer's needs, including in-person and telephone enquiries relevant to the activities of the clinic that meets their needs and adhering to policy guidelines and ensuring confidentiality is maintained as per the Code of Conduct.
• Exercise judgement when necessary to solve immediate problems in situations where precedents have not been set and procedures not defined.
• To ensure prospective patients have been placed on a respective waiting list within the timeframes indicated on referral form using Administrative Scheduling expertise.
• Proficiently complete functions associated with the wait listing of patients, bookings for appointments, managing appointment cancellations, rescheduling and removals from the waiting list by using the relevant information systems in a timely manner.

Remuneration based pro rata on equivalent full time value up to $97 656 p.a., comprising salary rates: $38.81 - $43.16 p.h., employer contribution to superannuation (up to 12.75%) and annual leave loading (17.5%) (AO3) (multiple part-time positions available). Applications will remain current for 12 months. Please note: only applications from candidates will be accepted (applications that may result in an agency fee will not be considered).

Why work for us?

We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Queensland Health employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
We are committed to providing a diverse and inclusive workplace for our people and our community. We encourage people of all genders, races, ages and abilities to apply for roles within our Health Service.
You can find out more about why it's so great to work at Sunshine Coast here: https://www.health.qld.gov.au/sunshinecoast/careers

As a Sunshine Coast Health employee, you will receive competitive remuneration and have access to:
• A wellness program;
• Generous superannuation;
• Flexible work arrangements;
• Career training and development; and
• Salary packaging.

Check out the latest updates here:
https://www.sunshinecoast.health.qld.gov.au/ 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

**APPLICANTS ARE TO APPLY ONLINE** The following file types are accepted: .jpg, .gif, .bmp, .png, .rtf, .txt, .doc and docx. Do not upload zipped files, tagged pdfs or protected documents. Click on the "Apply" button to submit your application.

Documents

Before applying for this vacancy please ensure you read the documents below.

• SC662443 - RD (PDF, 489KB)
  Role Description
  
  Advertising - Generic Spiels_uploading documents (Text, 22KB)
  Information Package for Applicants