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Student Support Officer - South East Region
South East Region, School and Regional Operations and Performance Division
Are you driven to make a difference in the lives of young people?
The South East Region Engagement Team are looking for two dedicated and empathetic Student Support Officers to become a vital part of our Student Engagement team.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO4 |
| Workplace Location | Gold Coast |
| Job ad reference | QLD/SER641899/25T |
| Closing date | 23-Jun-2025 |
| Job duration | 6 months, unless otherwise determined |
| Contact person | Kelly Isgrove |
| Contact details | 0457 181 485 Access the National Relay Service |
About the Department:
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
About the Role:
In this impactful role, you'll help create inclusive, supportive school environments and champion the wellbeing and educational success of students from Prep to Year 9. As a key member of the team, you'll work with school leaders to break down barriers to learning by building strong connections between schools, families, and community services. Your role will focus on early intervention and holistic case management for students facing social, emotional, or behavioural challenges. This is a meaningful opportunity to support young people and their families, advocate for equitable access to education, and help shape positive, inclusive learning journeys.
Responsibilities Include:
As the Student Support Officer your roles and responsibilities will include but are not limited to the following:
- Build and sustain positive relationships with students, parents, community and elders, and provide input into local decision making to ensure optimum outcomes.
- Liaise with families and conduct home visits to encourage school attendance and to motivate students.
- Liaise with students and families to recognise any educational, social, emotional or behavioural issues.
- Work within a team based management approach as a contact for students, families or community members regarding any concerns.
- Monitor the behaviour and wellbeing of students to identify issues and organise intervention.
- Lead and implement initiatives to encourage a positive, caring and supportive environment at the school for students, families and community members.
- Act as an independent mediator between the school, students, families and community members to enhance open communication.
- Develop innovative and effective strategies for building relationships among students, families, community members and stakeholder groups to promote communication and resolve issues of concern.
- Additionally, a sound knowledge in Excel would support the successful applicants.
Interested? To Apply:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
- Attach a 2-page written statement in response to the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. #LI-PRIORITY
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached role description and candidate information fact sheet and follow the instructions.
Documents
Before applying for this vacancy please ensure you read the documents below.
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SER641899_25T - Role Description (PDF, 258KB)
Role Description
Applicant Information Package (PDF, 245KB)
Information Package for Applicants
