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Head of Department - Student Services - Biggera Waters State School


South East Region, School and Regional Operations and Performance Division

Biggera Waters State School is seeking a committed and proactive leader to join our leadership team as Head of Department, Student Services.

This role will lead key work across Positive Behaviour for Learning, case management, tiered student support, the Hub, attendance, engagement and school-wide consistent practices.

The successful applicant will work closely with leaders, staff, families and external agencies to strengthen student support systems and build staff capability.

We are seeking someone who is calm, organised, relational and confident leading proactive whole-school approaches to student engagement and wellbeing.

If this sounds like you, we would love to hear from you.

Job details

Position status Fixed Term Temporary
Position type Full-time
Occupational group Education & Training
Classification Stream 2 /HO1
Workplace Location Gold Coast
Job ad reference QLD/SER688803/26T
Closing date 26-May-2026
Job duration A period of 12 months unless otherwise determined
Contact person Kylie Bell
Contact details 07 5573 9222
Access the National Relay Service

About the Department of Education:

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.

Who We Are:

Our school has a long-standing tradition of excellence in education and a strong commitment to creating a positive and nurturing learning environment for our students.

Our school values inclusive, consistent and supportive practices that help every student engage successfully in learning. 

We believe that every child has unique talents and abilities and we strive to help each student reach their full potential.

We have a dedicated team of teachers and staff who are committed to providing a well-rounded education that includes academic, social, and emotional growth.

We also have a wide range of extracurricular activities and programs that provide opportunities for students to explore their interests and passions.

Step Into Your Next Chapter:

The Head of Department, Student Services leads the school's approach to student engagement, wellbeing, behaviour support and tiered intervention.

At our school, this role has a key focus on leading PBL, strengthening case management, coordinating tiered student support, overseeing the Hub, and embedding consistent school-wide practices that support learning, attendance, engagement and wellbeing.

Key Role Responsibilities

  • Lead and embed Positive Behaviour for Learning across the school, including expectations, routines, reteaching, acknowledgements and consistent staff responses.
  • Coordinate case management processes for students requiring additional support with behaviour, engagement, attendance, wellbeing or social-emotional needs.
  • Lead tiered student support, ensuring clear universal, targeted and intensive responses are in place.
  • Oversee the purpose, operation and consistency of the Hub as a support, regulation and triage space.
  • Use behaviour, attendance, wellbeing and achievement data to identify needs, monitor patterns and plan next steps.
  • Support teachers and leaders with practical strategies, tools and advice to strengthen student engagement and classroom consistency.
  • Work collaboratively with DPs, HOSES, Guidance Officer and other staff to ensure student support is coordinated and clearly communicated.
  • Lead staff professional learning connected to PBL, engagement, regulation, restorative practice and consistent school-wide expectations.
  • Support positive partnerships with families and external agencies to improve student outcomes.
  • Ensure student support practices align with departmental policy, inclusive practice and the school's improvement priorities.

Please view the role description for a full list of responsibilities.

Submit Your Application:

  • Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
  • Attach a 2-page written statement in response to the attached role description.
  • Attach a copy of your mandatory qualifications/registration outlined in the attached role description 

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

ty Principals, Guidance Officer, HOSES, teachers, teacher aides, families and external agencies to ensure student support is proactive, consistent, inclusive and data-informed.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached Role Description and Applicant Information Package and follow the instructions.

Documents

Before applying for this vacancy please ensure you read the documents below.

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Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
2 May 2023

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