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Customer Insights and Brand Manager
Brisbane
As the Customer Insights and Brand Manager you’ll work across Queensland’s major sporting and entertainment venues to execute a portfolio wide Customer Research program that delivers comprehensive customer demographics and personas, economic impact, satisfaction ratings and informs and champions customer engagement strategies. The position is required to lead and manage a broad program of qualitative and quantitative research activities including development, procurement, implementation and interpretation of results to improve Stadiums Queensland (SQ)’s knowledge of venue users. With an eye on innovation, you will continuously refine research strategies to deliver a mix of short and long term research projects that can be used to inform strategic planning, customer service planning and provide real time results for venues to implement immediate improvements.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Marketing, PR & Communication |
| Classification | Var. |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/SQ18_26 |
| Closing date | 12-Jun-2026 |
| Job duration | |
| Contact person | Mark Brown |
| Contact details | mark.brown@stadiums.qld.gov.au Access the National Relay Service |
Stadiums Queensland is a statutory body which manages, develops, operates and promotes the use of the State's major sport, entertainment and recreation facilities. SQ owns nine venues across its diverse portfolio throughout Queensland.
We provide amazing experiences and opportunities through world class venues, enriching and connecting Queensland communities.
If this position has intrigued you, please visit the Stadiums Queensland Careers Page for more information about the vacancy, Application Guide and to submit your application to be considered for this role.
As part of your application, you should demonstrate how your relevant knowledge, skills and experience will enable you to deliver the key accountabilities whilst in the role.
Please include the following documents:
- A cover letter;
- A current resume;
- Copies of mandatory qualifications required for the position; and
- Referees (names and contact details of at least two referees).
For more information about the role, please contact Mark Brown.
This appointment will be in accordance with all relevant Stadiums Queensland policies and procedures.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
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SQ18.26 Customer Insights and Brand Manager (PDF, 678KB)
Role Description
