Job details

About the work unit / facility

The Medical Service Group (MSG) provides a comprehensive range of services, including inpatient, outpatient and ambulatory services to the Townsville Hospital. In addition outreach and telehealth services are provided to Ingham, Joyce Palmer, Charters Towers, Ayr, Mackay and Mount Isa. Service provision across the continuum of care is based on collaboration, communication and partnerships both with Government and Non-Government agencies.

The MSG has a collaborative management structure. The Service Group Director, Medical, Nursing, Pharmacy and Cancer Centre Directors provide effective leadership to provide clinical and corporate governance with a patient focus on high quality service delivery. The Business Service Manager provides financial management. Quality, Risk and Hazard Management, Data Management, and HR Management is provided through administrative support functions. Devolution of operational management to individual Cost Centre Managers has resulted in effective and sustainable management.

MSG works closely with the James Cook University not only to provide learning opportunities for Medicine, Nursing and Allied Health but also has many recognised part time Medicine appointments including JCU Clinical Dean and a number of associate professor roles.

About your new employer

The Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised clinical expertise. As a leading tertiary and referral service, we foster continuous professional development, allowing staff to work on complex cases, engage with multidisciplinary teams, and contribute to innovative healthcare solutions.

We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Competitive salary rates (AO3)
• 4 weeks annual leave with 17.5% loading
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing options may be available

About your opportunity

Provide a high level of confidential administrative and secretarial support to the senior clinical staff of the Emergency Department within Medical Service Group; including recruitment process support, payroll and rostering support, mandatory training bookings, meeting secretariate, and other administrative support.

Requirements:

• This is a Vaccine Preventable Disease (VPD) risk role.
• Probation period may apply.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Info Sheet_Document Preparation-new candidates-13.05.24 (PDF, 70KB)
  Application Kit
  
  QH Applicant Information Kit (PDF, 939KB)
  Application Kit
  
  AO3 ED Management Support Officer 30485016 (Word, 370KB)
  Role Description