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Patient Service Officer
Sexual Health Services, North Ward - Townsville
| Patient Services Officer, Sexual Health Service, North Ward – AO3, permanent part-time, 60.8 hours per fortnight. Join a supportive team delivering person-centred care and administrative excellence in a dynamic community health setting. |
Job details
| Position status | Permanent |
|---|---|
| Position type | Part-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/TV663989 |
| Closing date | 16-Oct-2025 |
| Job duration | Permanent part-time, 60.8 hours p.f. |
| Contact person | Kerry Irwin |
| Contact details | (07) 4433 9600 Access the National Relay Service |
About the work unit / facility:
The Townsville Sexual Health Service offers a confidential, Medicare-funded community service. Comprehensive sexual and reproductive health services are provided, including sexually transmissible infections, viral hepatitis, contraception (including emergency contraception) and termination of pregnancy information.
About your new employer:
Townsville HHS is the public healthcare provider for over 250,000 people across 150,000km². We operate 21 facilities and employ more than 6,600 staff. We are committed to clinical excellence, career development, a supportive culture, and work/life balance. As a major teaching hospital, we train future health professionals and lead research initiatives to advance healthcare.
We offer:
- Clinical Excellence: Delivering high-quality care through innovative practices and patient-focused services.
- Career Growth: Access to professional development, training, and career pathways.
- Supportive Culture: A values-driven workplace that fosters collaboration and respect.
- Work/Life Balance: Flexible work arrangements and a lifestyle-friendly location.
Competitive salary and benefits:
- Salary between $38.81 to $43.16 p.h (AO3).
- 4 to 6 weeks p.a. recreational leave with 14-17.5% loading.
- Generous employer contribution to superannuation of 12.75%.
Additional benefits include salary packaging options, generous leave entitlements, and professional development support.
About your opportunity:
As a Patient Services Officer, you will provide exceptional customer service to patients, families, and the public. You'll work collaboratively within the administrative team to support efficient patient flow and contribute to a high standard of organisational outcomes. This role is vital in maintaining a welcoming and professional environment at the Sexual Health Service, North Ward Health Campus.
Requirements:
- This is a Vaccine Preventable Diseases (VPD) risk role.
- A probationary period may apply.
- Pre-employment checks will be conducted.
Interested?
Enquiries are welcome, please contact: Kerry Irwin on 07 4433 9600.
Closing Date: Thursday, 16 October 2025.
Submit your application via https://www.smartjobs.qld.gov.au/jobs/QLD-TV663989, include your CV, referee details, and a short response addressing the key responsibilities.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
-
QH Applicant Information Kit (PDF, 939KB)
Information Package for Applicants
Info Sheet_Document Preparation-new candidates-13.05.24 (PDF, 70KB)
Information Package for Applicants
AO3 Patient Services Officer (Sexual Health Services) 30495977 (Word, 382KB)
Role Description
