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Build relationships with relevant stakeholders, staff and consumers using strong communication and negotiation skills to understand customer’s needs and to deliver a service that meets their needs and policy guidelines.

• Permanent Part-time opportunity!

Job details

About the role

The Interpreter Coordinator will manage, co-ordinate and support the delivery of a responsive and effective Interpreter Services to West Moreton Health patients and consumers who are not proficient in English and who are deaf or hearing impaired.

The key responsibilities of the role include:

• Maintain a detailed working knowledge of relevant legislation, Queensland Health and Government policies and procedures including Multicultural Recognition Act 2016, Disability Services Act 2006, Human Rights Act 2019, Multicultural Queensland Charter, Queensland Multicultural Policy, Queensland Multicultural Action Plan, Language Services Policy (2016) and Guidelines (2016) and Working with Interpreter Guidelines (2007), to provide high-level advice about their compliance and implementation.
• Develop partnerships with Interpreter Agencies to adequately facilitate language service demands whilst delivering optimal cost and service delivery outcomes.
• Maintain a strong collaborative working relationship with the National Accreditation Authority for Translators and Interpreters (NAATI) and Australian Institute of Interpreters and Translators (AUSIT). Active participation in statewide Interpreter working group forums and collaborates with other Hospital and Health Services to meet key performance indicators.

About you

Our ideal candidate will be someone who can demonstrate the following:

• Knowledge and understanding, or an ability to rapidly acquire knowledge and understanding, of Interpreter Services and its service delivery requirements within a diverse organisational structure.
• Ability or willingness to learn to effectively use information systems necessary to provide information on Interpreter Services as a management tool for strategic planning purposes.
• High level communication and interpersonal skills, relates well to people at all levels of a multidisciplinary workforce, uses sound judgement on sensitive and confidential issues, build constructive and effective relationships, and networks with all stakeholders including but not limited to culturally and linguistically diverse (CALD) communities.
• Ability to develop and maintain a high level of knowledge about contemporary and emerging policy issues and practices associated with Interpreters, Multicultural, Deaf or Hearing Impaired Services.
• Ability to identify opportunities for improvement, to resolve problems, develop and implement business information and administrative procedures.

Mandatory Requirements:

• Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16

 About West Moreton Health 

West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.

To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community –  Follow this link  

Benefits

• 17.5% annual leave loading (Additional allowances/entitlements may apply)
• 12.75% employer contribution to superannuation
• Professional development
• Salary sacrificing options
• Wellness programs
• Employee Assistance Service (EAS).

To apply

Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.

Applications to remain current for a period of 12 months and may be used to fill a similar vacancy.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• WM647625_07 Interpreter Coordinator_RD (PDF, 232KB)
  Role Description
  
  Joining the West Moreton Health Community (PDF, 301KB)
  Information Package for Applicants
  
  WMH Leadership Standards (PDF, 241KB)
  Information Package for Applicants