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Administration Support Officer - Virtual Ward
Ipswich
Start a new journey with us! • Provide effective service delivery and patient-focused support to the West Moreton Health Virtual Ward. The West Moreton Virtual Ward, provides hospital-level care to patients in their own homes, avoiding the need for traditional hospital admissions. This service offers ongoing monitoring, support, and access to healthcare professionals through various means like phone calls and video conferencing. Patients receive regular check-ins to monitor their condition and can be transferred to a hospital if needed
• Temporary Full-time opportunity for up to 6 months
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane - West,Ipswich region |
| Job ad reference | QLD/WM654726_08 |
| Closing date | 28-Aug-2025 |
| Job duration | up to 6 months |
| Contact person | Sharnie Grant |
| Contact details | 07 3810 1245 Access the National Relay Service |
About the role
The role of the Ward Administration Support Officer is to provide effective service delivery and patient-focused support following West Moreton Health's purposes and objectives, responding to general customer enquiries, and providing timely and accurate information and assistance to clients and staff as outlined below.
About you
Our ideal candidate will be someone who can demonstrate the following:
- Have strong communication skills and ability to work in a team environment and autonomously when required.
- Ability to prioritize and meet deadlines.
- Positive and effective customer service.
- Proficiency in the application of internal hospital information systems in addition to Microsoft Word and Excel.
- Knowledge or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from patient medical records and hospital information systems
Mandatory Requirements:
- Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16
About West Moreton Health
West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.
To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community – Follow this link
Benefits
- 17.5% annual leave loading (Additional allowances/entitlements may apply)
- 12.75 % employer contribution to superannuation
- Professional development
- Salary sacrificing options
- Wellness programs
- Employee Assistance Service (EAS).
To apply
Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.
Applications to remain current for a period of 12 months and may be used to fill a similar vacancy.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
-
Joining the West Moreton Health Community (PDF, 301KB)
Information Package for Applicants
WM654726_08 Administration Support Officer - Ward_RD (PDF, 218KB)
Role Description
