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Join a dynamic and friendly team of rostering professionals, providing quality customer-focused rostering and workforce management support services to nurse unit/line managers across West Moreton Health Service.

Job details

About the role

West Moreton Health is one of the largest employers in the West Moreton region, providing health and wellbeing services to the Somerset, Scenic Rim, Lockyer Valley and Ipswich communities. As the Roster Support Officer, you will provide dedicated rostering and workforce management support services to nurse unit/line managers to achieve the optimal deployment of business unit resources.

A typical day will see you:

• Provide quality customer-focused rostering and workforce management support services (including the planning, creation and maintenance of rosters) to nurse unit/line managers to ensure optimum workforce deployment.
• Proactively manage time and attendance records, liaising with staff and nurse unit/line managers to enable accurate scheduling activities and pay outcomes.
• Building relationships with your client group to become a trusted advisor concerning on-line rostering and workforce management transactions.
• Act as a conduit between the Health Service and Corporate Technology Services, escalating on-line rostering and workforce management queries that cannot be resolved locally.
• Contributing to a high performing team.

About You

To be successful in this role you will need to demonstrate:

• Experience performing rostering and/or workforce management support activities in a large and complex service delivery environment.
• Knowledge of, or the ability to rapidly acquire knowledge of Queensland Health's Integrated Workforce Management Solution and relevant industrial instruments as they apply to various employment streams.
• Analytical and problem-solving abilities in relation to rostering and workforce management transactional issues.
• High level organisational skills and resilience including the ability to set priorities and achieve results in an environment of high workload and tight deadlines.
• Well developed oral and written communication skills including the ability to liaise and effectively negotiate with line managers and other team members.

Why Choose Us

• Flexible work arrangements on offer, including remote work location.
• Purposeful work that makes a meaningful impact in one of Queensland's fastest growing regions.
• Professional development including mentorship, paid study leave, simulation training and research opportunities.
• Career pathways with support to step into senior roles and leadership.
• Wellbeing supports including peer networks, flexible work options, EAP and dedicated mental health programs.
• Competitive benefits including salary packaging and up to 12.75% super.
• A lifestyle you'll love in a region that blends rural charm, natural beauty and city convenience.

To apply

Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.

Applications to remain current for a period of 12 months and may be used to fill a similar vacancy.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• WM655840_08 AO3 Roster Support Officer Role Description (PDF, 584KB)
  Role Description
  
  Joining the West Moreton Health Community (PDF, 301KB)
  Information Package for Applicants
  
  WMH Leadership Standards (PDF, 241KB)
  Information Package for Applicants