The purpose of this role is to provide an efficient Administration Support service to the Emergency Department clinical staff and patients, with a high level of customer service demonstrating empathy, respect, teamwork and compassion.

Job details

About the role

• The role will provide an efficient Administration Support service to the Emergency Department clinical staff and patients, with a high level of customer service demonstrating empathy, respect, teamwork and compassion.
• This role will respond to enquiries and provide information and assistance to staff, patients and visitors to facilitate effective service delivery within a hospital setting.
• This role reports directly to Supervisor, Emergency Department
• This role has a professional reporting line to Supervisor, Emergency Department
• This role will work directly with Clinical Staff, Emergency Department

About you

Our ideal candidate will be someone who can demonstrate the following:

• Respect – demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively and balances the needs of all stakeholders with utmost respect to all people at all times
• Teamwork – collaborates effectively, develops talent, values differences and builds effective teams to bring about best use of resources to deliver healthcare services
• Compassion – is completely patient / client focussed, demonstrates self-awareness and the effects of behaviour on others, deals with or manages ambiguity and complexity, demonstrates resilience in the delivery of patient services or support in the delivery of services to patients
• High Performance – cultivates innovation, is action oriented, drives results and supports Metro North's vision and purpose to exceed expectations of our patients and stakeholders
• Integrity – demonstrates sound decision quality, ensures accountability, demonstrates courage in the face of adversity and works effectively / manages complexity to ensure work output and decisions are ethical and invariably of a high standard

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Job ad reference number:  CAB560622
Close date: Sunday 22 December 2024

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Benefits for working with MN (PDF, 1.00MB)
  Application Kit
  
  Application Support (PDF, 860KB)
  Application Kit
  
  CAB560622 - Role Description (PDF, 392KB)
  Role Description