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Senior Client Relationship Officer


Protective Services Group; Security and Counter-Terrorism Command; Specialist Operations; Brisbane City

Protective Services Group provides static and mobile security services to State Government departments. Our employees are highly motivated, professional members of the Queensland Police Service and provide a valuable service to community safety in State Government buildings and precincts.

You will be the leader of the Client Liaison Team at Protective Services Group.

Job details

Position status Permanent
Position type Flexible full-time
Occupational group Customer Service/Call centre
Classification AO6
Workplace Location Brisbane Inner City
Job ad reference QLD/575258/24
Closing date 16-Jul-2024
Job duration
Contact person Sean Clark
Contact details Phone: 07 3051 8008
Access the National Relay Service

The Core Capability Requirements for this role are:

• Coordinate human and physical resources to ensure operations are aligned with relevant standards and policies, community expectations and end-user needs.
• Support the development and implementation of new and existing contract management, governance frameworks and policies to facilitate the delivery of high quality security services.
• Develop and initiate strategies to manage and resolve incidents both internally and externally with key stakeholders.
• Cultivate relationships and effective communication with key stakeholders and service providers both internally and externally to Protective Services Group
• Manage and resolve performance issues with staff including giving and receiving feedback and conducting constructive performance discussions, to enhance performance and productivity across the client liaison team.

Role Requirements:
Mandatory - C Class Drivers Licence.
Technical/Operational/Education experience - Experience in Security Operations is highly desirable
Other - Intrastate travel is a requirement of this position.

Applications to remain current for 12 months

Job Ad Reference: QLD/575258/24
Closing Date: Tuesday 16 July 2024

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

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Inclusion and diversity

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity, including making any reasonable adjustments to support you through the recruitment process.

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Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
2 May 2023

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