The role of the Advisor (Executive Services) is to provide high quality confidential advice relating to administrative and executive services functions, secretariat support and overseeing the executive support and diary management of Senior Executives and senior leaders in the Office of the Regional Executive Director.

Job details

The role of the Advisor (Executive Services) is to provide high quality confidential advice relating to administrative and executive services functions, secretariat support and overseeing the executive support and diary management of Senior Executives and senior leaders in the Office of the Regional Executive Director. 

The Advisor will be responsible for: 

• Providing high quality advice, support and coordination across Executive and Business Services and ensuring compliance with relevant departmental government policy, guidelines and procedures. 
• Leading, supervising, providing workload management and supporting a team of Executive Assistants, who provide executive support to the Regional Executive Director and Regional Directors in the South West Region. 
• Ensuring high-quality administrative advice and support to Senior Executives, Manager ORED, Regional Specialist Teams and Service Centres within the South West Region and be part of the ORED Administration
• Leadership Team. 
• Providing support to Senior Advisors in the management of complaints received in the region. This is not a primary focus of the Advisor role but support to these complaint management roles may be required. 

Key duties and responsibilities of this role are: 

• Conduct a quality assurance process for correspondence and executive documents managed by the South West Region, to ensure all correspondence complies with the Department's Style Guide and Ministerial Guidelines and is progressed for approval within strict time frames. 
• Provide high level advice, support and guidance to regional officers responsible for the preparation of Ministerial and executive correspondence responses and related documents. 
• Provide central contact for high quality advice and support to the management and staff in the South West Region on Ministerial and executive correspondence and other executive services issues. 
• Ensure compliance with all relevant Ministerial and executive correspondence, complaints management and other standards, policies and legislation relevant to the operations of the department. 
• Develop, implement, maintain and review comprehensive systems of Ministerial and executive correspondence, complaints management and other executive services practices and procedures for the South West Region. 
• Develop and maintain management information systems and records management systems to provide relevant information and statistics to the region. 
• Actively work to ensure that the work environment is accountable and equitable by implementing current departmental management standards and policies: including performance management; equal employment opportunities; anti-discrimination; and workplace health and safety. 
• Receive record and document complaints about the department and funded services from clients, evaluating this information to determine how to manage the complaint and what risk factors are involved. 
• Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service. 

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 575719 24 - Role Description (Word, 671KB)