The QBCC is a statutory body and is part of the portfolio of the Minister for the Department of Housing, Local Government, Planning and Public Works. QBCC supports the growing Queensland community through our contribution to a thriving and resilient building and construction industry that supports sustainable social, environmental and economic outcomes for the state. QBCC’s regulatory purpose is to reduce risk in the building and construction industry, offer protection from harm, and encourage innovative industry responses to current and emerging challenges.

Job details

The aim of this role is to:

• Ensure that the performance and effectiveness of QBCC's Dispute Resolution Service and Statutory Home Warranty Scheme is continually improved by contributing to the assessment of complaints about defective building work, and in in monitoring, reviewing and reporting on the insurance scheme's performance.
• Contribute as required to the development and delivery of the Resolution Services operational plan.
• Investigate and assess complaint about defective building work and insurance claims in accordance with relevant legislation, insurance policy conditions, guidelines and procedures to accurately determine claim entitlements and approve related claim payments to delegated level.
• Provide advice and opinions to the Senior Assessment Officers and Principal Resolution Officers and Senior Lead's in regard to Dispute Resolution and Queensland Home Warranty Scheme.
• Representation of QBCC's position in relation to reviews of decisions before the QCAT.
• Undertake other general duties that contribute toward the ongoing improvement of Resolution Services and foster a cohesive team environment.

To apply for this opportunity, please submit your resume and a statement of suitability (maximum of 2 pages) outlining your skills and experience relevant to this role.

This position is located in Brisbane and the successful candidate will need to enter into a Flexible Work Arrangement upon commencement to reflect the officer location you are seeking to work from. If working from a regional office, travel to Brisbane office will be required regularly (frequency to be negotiated with successful candidate) to fulfil operational business needs.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications may be used to employ applicants in identical or similar vacancies for a period of up to 12 months from the closing date of this vacancy.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QBCC Information for Applicants - June 2024 (PDF, 950KB)
  Information Package for Applicants
  
  QBCC_AO4 Assessment Officer_Position Description (PDF, 520KB)
  Role Description