An exciting opportunity has opened up with the Health Contact Centre in the Department of Health! We are seeking enthusiastic and highly motivated Administration Officer's (Connecting Care) to join our team for full time and part time hours. You will provide a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude in a call centre environment.

Job details

The Administration Officer (Connecting Care) will provide Waitlist Management and other Connecting Care services including appointment confirmations, waitlist auditing, outsourcing and health alerts. This position operates with a high degree of independence in performing the duties of the position while maintaining open channels of communication between all staff within the department.

About Health Contact Centre:

The HCC is part of the Queensland Government's commitment to addressing the growing demand in health services in Queensland. The HCC operates 24 hours a day, seven days a week delivering confidential telephone assessment and information services to the people of Queensland. The HCC strives to educate and empower people to make informed choices about their health and health care, promoting better health through the delivery of evidence-based clinical practice. 

What we are looking for:

• Remains accessible to and builds relationships with customers using strong communication skills and negotiation skills to understand customers' needs and delivers a service that meets these needs.
• Proactively plans, organises and manages time effectively to produce results within set time frames and demonstrates understanding and consideration for team members.
• Understands, contributes to and accurately follows quality systems and procedures, whilst remaining flexible and open to change.
• Perform administrative duties accurately, concisely and timely to ensure integrity of patient data.
• Demonstrated ability to coordinate workload (clinical appointments, waiting list management, meeting outcome targets) and to ensure the delivery of a high-quality service in an evolving environment.
• Demonstrated proficiency or ability to rapidly acquire skills in the use of clinical information systems such as ieMR and HBCIS and other computer programs utilised for booking and billing purposes.
• Demonstrates work values, honesty, integrity and respect for all patients, carers and staff as well as demonstrates high work ethics, the ability to work autonomously and a high level of pride in their work.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

• QLD577026 Administration Officer RD (PDF, 236KB)
  Role Description
  
  QH Information for Applicants Sept 23 (PDF, 939KB)
  Application Kit