The Digital Customer (Smart Service Queensland) stream provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.

Job details

Key responsibilities include:
• Deliver government services including Housing, Office of Fair Trading and other services, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.
• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels including face to face, phone and online.
• Navigate effectively, multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery.
• Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialists and locations, where appropriate.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service advisors and trainees in customer services, systems, and products.

Applications will remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• TMR applicant-guide (PDF, 301KB)
  
  
  577054 24 Role Description (Word, 268KB)
  Role Description