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Senior Information Officer
Victim Assist Queensland; Women's Safety and Victims and Community Support; South Brisbane
Victim Assist Queensland (VAQ)
The purpose of this role is to provide information to victims of crime and victim support organisations, to assist victims to apply for financial assistance and offer victims referrals to relevant support agencies. Most work is done by phone.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible part-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO4 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/577805/24 |
| Closing date | 25-Jul-2024 |
| Job duration | 31 December 2024 |
| Contact person | Carly Suthers |
| Contact details | Phone: (07) 3013 5363 Access the National Relay Service |
Key Responsibilities
• Maintain a victim-centric approach while working within with victims of crime from diverse client groups in relation to a wide range of complex issues and assist them by:
o providing accurate, uncomplicated and appropriate information to victims of crime and other stakeholders, including how to apply for financial assistance,
o providing assistance with applying for financial assistance and, o identifying support needs and providing referrals to other organisations.
• Promote and provide advice about the Charter of Victims' Rights.
• Use trauma-informed strategies to manage difficult or challenging behaviours and/or emotional distress displayed by victims.
• Provide specialised support to clients who have been referred through the triage process under limited supervision in a timely and effective manner.
• Responsible for managing Victim Assist response to police referrals and contacting clients following a referral.
• Undertake administrative tasks necessary to assist clients and support the operations of the service, including operation of a computerised records management system, and collation and analysis of statistical data.
• Contribute and collaborate to improve team performance by sharing and implementing innovative ideas and perform other duties as required from time-to time.
• Manage own self-care when working with people who have experienced trauma.
Applications to remain current for 12 months.
Job Ad Reference: QLD/577805/24
Closing Date: Thursday, 25 July 2024
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
One Fixed Term Temporary Flexible part-time (0.4 FTE) position available until 31 December 2024.
Documents
Before applying for this vacancy please ensure you read the documents below.
