The Senior Advisor (Customer Insights) offers advanced support to the Principal Advisor (Customer Insights) and ensures successful design and delivery of market research and customer insights initiatives, analyses various data sources to extract insights and presents those insights in engaging formats tailored to the audience.

Job details

Transport and Main Roads' (TMR) vision is to create a single integrated network accessible to everyone. We are delivery focused, united by our purpose to make a difference to the lives of Queenslanders. Every day is different and so are our teams. We foster an inclusive workplace culture and will support you to grow and develop in your career while maintaining a healthy work-life balance. TMR is committed to reconciliation and creating a workplace that empowers Aboriginal peoples and Torres Strait Islander peoples to thrive.

We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.

Translink (a Division of TMR) is responsible for enabling the effective planning and management of public passenger transport services in Queensland and engages delivery partners to operate services on its behalf. The Customer Insights team's role is to understand our customers through research and analysis, and to provide meaningful insights that inform and drive customer focused outcomes for Queensland public transport customers.

Key responsibilities
The Senior Advisor (Customer Insights) offers advanced support to the Principal Advisor (Customer Insights) and ensures successful design and delivery of market research and customer insights initiatives, analyses various data sources to extract insights and presents those insights in engaging formats tailored to the audience.

Some of your responsibilities will include:
• Design and implement market research projects including the Customer Experience Survey delivery contract, ensuring timely delivery of quality research outcomes.
• Implement effective project management practices and processes to ensure that market research projects and contracts are managed effectively.
• Establish, develop and maintain project information systems to track and report on project progress and completion.
• Investigate issues, analyse and interpret data, formulate strategic options, provide recommendations and prepare briefs that provide meaningful customer insights for business use.
• Foster strong relationships with team members, business stakeholders and suppliers to align market research projects with business needs and proactively address project issues and risks.

We recognise and celebrate that everyone is unique and seek the applicant best suited to the role. We will assess your experience, knowledge and acquired skills, as well as your potential for development and your personal qualities. To thrive in this role, you will need to demonstrate the following:
Mandatory qualifications and conditions
• Nil.

Requirements of the role
• Demonstrated experience in supporting the design and delivery of market research projects within agreed budgets and timeframes, ensuring output is of the highest standard and aligned to strategic priorities.
• Very strong communication and interpersonal skills, with a demonstrated ability to work collaboratively with, internal and external stakeholders, both verbally and in writing, to deliver customer-focused outcomes.
• Strong time management and organizational skills, with a demonstrated ability to manage changing and competing priorities.
• Strong analytical and problem-solving skills with demonstrated experience in data collection and analysis, and interpretation of data to extract key insights.
• Active participation in the design of new solutions, new ways of working and a commitment to improvement.

Applications will remain current for 12 months.

Job Ad Reference: QLD/578206/24

Closing Date: Monday, 29 July 2024

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 306KB)
  
  
  578206 24 Role Description (Word, 517KB)
  Role Description