We are looking for an experienced training to take on an exciting new position within our Information and Advice Services (IAS) team. Working closely with the contact centre manager and team leaders, your experience in customer service will enable you to review, develop and deliver quality training to staff at front counters across the state as well as in our inbound contact centre.

Job details

About Legal Aid Queensland

We are looking for an experienced training to take on an exciting new position within our Information and Advice Services (IAS) team. Working closely with the contact centre manager and team leaders, your experience in customer service will enable you to review, develop and deliver quality training to staff at front counters across the state as well as in our inbound contact centre.

This role is temporary full time to 30 June 2026 with the possibility of extension.

What you will do

• Coordinate, facilitate, review and update training programs and resources through appropriate feedback and stakeholder engagement
• Identify learning opportunities and emerging training issues
• Cultivate relationships, establish and maintain effective communication channels with stakeholders in order to identify efficiencies
• Research and evaluate the effectiveness of a variety of learning initiatives

About you: The successful candidate will have

• Experience managing a team in a customer service environment and have experience and understanding of delivering services to disadvantaged clients
• The ability to contribute to the professional development of others
• The ability to identify training needs, develop and deliver training programs and update training materials
• Resilience and the ability to problem solve in a dynamic environment

What we can offer you

• 36.25 hrs per week (full time hours)
• 12.75% employer super contributions
• Generous salary packaging available
• Study leave for approved work-related courses.

Interested?

If this opportunity sounds right for you, see the full position description below for how to apply now for your chance to make a positive impact and work for a supportive organisation that makes a difference.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• LAQ Employee Benefits (PDF, 277KB)
  Information Package for Applicants
  
  1. AO5 Senior Training Officer Position Description (PDF, 462KB)
  Role Description