The Department of Environment, Science and Innovation contributes to ensuring one of the world's most diverse natural environment is maintained for the health and prosperity of current and future generations. The Coastal and Islands Region covers a diverse landscape stretching from the world’s largest sand island, World Heritage-listed K’gari, (Fraser Island) to the Southern Bay Islands in the south.
The Coastal and Island’s Region experiences very high visitation and high-profile compliance issues in it’s national parks and recreation areas. QPWS uses innovative Number Plate Recognition Technology as a primary tool for vehicle access permit (VAP) compliance. We are looking for a motivated professional to manage the Automatic Number Plate Recognition System (ANPRS) and provide support to operational rangers. This is an office-based position with limited options for field work.

Job details

This is an office-based compliance role within the Coastal and Islands Region's Visitor Management Team with limited opportunities for field work. This role supports the Senior Ranger (Compliance) and manages the Automatic Number Plate Recognition System (ANPRS). Duties will include undertaking simple to complex investigations and the issue of Penalty Infringement Notices (PINs) via the departmental electronic system. It will also include conducting PIN reviews, managing customer complaints, updating policies and procedures and training new staff in the system. The incumbent must be an authorised officer under the Recreation Areas Management Act 2006. The role requires a high-level ability to utilise QPWS booking systems and other information systems, as well as being proficient in MS Excel. The successful applicant will have excellent customer service and communication skills, be capable of working autonomously and in a team, and have excellent attention to detail. This position is required to work Monday to Friday with limited requirements for weekend work.

As the Ranger you will:

• Lead and manage a team to deliver work plans, initiatives and project outcomes.
• Lead the development of annual work programs for recreational and infrastructure maintenance and development including the acquisition and allocation of resources within budgets.
• Plan and deliver specific park management projects including the development and maintenance of park infrastructure and initiatives, plant operation and maintenance, natural and cultural resource management, fire management, weed and pest control.
• Establish and maintain productive relationships with stakeholders including neighbouring landholders, other government departments, industry groups, commercial operators, recreational user groups and traditional owners.
• Undertake administrative activities such as planning, monitoring, reporting and records maintenance in line with organisational and financial management guidelines.
• Lead and manage customer contact processes and interactions to deliver engagement, education and advice.
• Lead and conduct compliance and enforcement activities. Assist staff from other agencies with investigations as required.
• Plan and coordinate contingency and emergency responses including natural disaster contingency plans, wildfire response procedures, search and rescue procedures and medical emergency procedures.
• Operate a variety of departmental plant and equipment.
• Foster a workplace culture that supports and promotes the interests of First Nations people and actively engage through our work to contribute to better outcomes for First Nations people.

We encourage you to find out more about this role by contacting the contact officer and further information can be located in the role description.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 588090 24 Role Description (Word, 165KB)