Police Communication Operators work within a dynamic environment, that is committed to providing superior, client focused ‘Triple Zero Call Taking and Police Dispatch’ services across Queensland in response to community requests for assistance.

Job details

This is not a role for the faint hearted! But it's one with great purpose.

About you:

We need people with compassion, and a genuine desire to assist our community when they need it the most.
Do you stay calm when under pressure?
Can you capture, reason, and assess large, sometimes incomplete pieces of information?
Are you confident with technology and juggling multiple screens and applications?
Are you a quick learner?
Do you maintain a strict standard of professional conduct?
Do you want to work in a team that is as dynamic as the environment, who will ‘Have your back'?
Do you have experience in customer service, sales, call centres, reception duties and are looking for a change that can make a difference in people's lives?

If you said yes to these questions, then the QPS Communications Group - Recruitment Team are waiting to hear from you.

Your role will include:

• Answering Triple Zero (000) emergency calls for service from the Qld public in challenging situations
• Accurately recording important time critical information from callers
• Identify and allocate resources to life threatening or significant situations
• Accurately relay information to operational police officers
• Answering routine telephone requests for assistance from the public

Police Communications Operators are required to work shift work (24/7), including weekends and public holidays.

You will enjoy a variety of benefits, including:

• Competitive salary, generous superannuation and leave loading
• Receive shift penalties in accordance with current Queensland Public Service Officers and Other Employee's Award
• A diverse working culture
• Career training and development opportunities

*Positions available at BRISBANE, BEENLEIGH, TOOWOOMBA and IPSWICH Police Communications Centres.*

How to apply:

Please submit a written statement of no more than 2-pages outlining your suitability for the position by addressing the key accountabilities, a typing certificate demonstrating a minimum 40-WPM with 98% accuracy, and your updated resume which includes a minimum of two referees with their current contact details, one of
which, must be your current supervisor.

If you are shortlisted through this process, you will be contacted to commence the next phase of the recruitment process.

Please refer to the recruitment guide for further information.

The Communications Operator Course consists of 3 phases:

Phase 1 - Foundations (4 weeks): Onboarding and basic Incident creation.

Phase 2 - Call Taking (7 weeks): Receiving 000 phone calls and complex Incident creation.

Phase 3 - Dispatch (7 weeks): Continuous monitoring, channel control, officer safety, dispatching, updating and finalising incidents.

Each phase consists of classroom-based training as well as a consolidation period in the live environment where participants are supported by an experienced Communications Operator.

Applications to remain current for 12 months.

Job Ad Reference:  QLD/604079/24

Closing Date:  Friday, 29^th November 2024

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Multiple positions available in Brisbane, Beenleigh, Toowoomba and Ipswich

Documents

Before applying for this vacancy please ensure you read the documents below.

• 604079-24-Role Profile (Word, 4.81MB)
  
  
  604079-24-Communications Operator Recruitment Guide - 20092024 (Word, 5.98MB)