Job search
Workforce Planning & Technology Manager
Customer Contact Centre; Customer Services; Customer Services Safety & Regulation; Carseldine
In the role of Workforce Planning & Technology Manager you will inspire and guide a highly technical team, fostering a culture of continuous learning and development.
Lead complex initiatives with a focus on continuous improvement and innovative problem-solving, exploring diverse solution options.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO7 |
| Workplace Location | Brisbane - North,Flexible |
| Job ad reference | QLD/606882/24 |
| Closing date | 12-Dec-2024 |
| Job duration | 4 weeks with possible extension |
| Contact person | Martin Harvey |
| Contact details | Phone: (07) 3066 8665 Access the National Relay Service |
Some of your responsibilities will include:
• Manage the technologies and systems within Customer Services Branch (CSB) to facilitate high-volume, multi-channel customer interactions.
• Execute workforce planning strategies to optimise employee availability to meet customer demand while balancing business and employee needs.
• Lead, coach and develop a team of specialists, fostering professional growth and building a high-performing team of passionate experts, including advancing your own
professional growth and specialist knowledge.
• Translate complex workforce data into actionable insights and initiatives to enhance performance, address workforce challenges, and support informed business decisions.
• Identify opportunities to improve workforce planning processes and outcomes, and implement innovative solutions to address resourcing challenges, in collaboration with staff and management.
Requirements of the role:
• Proven ability to inspire and guide a highly technical team, fostering a culture of continuous learning and development that enhances satisfaction for stakeholders, customers, and staff. Demonstrated reliability in encouraging teamwork and collaboration.
• Expertise in leading complex initiatives with a focus on continuous improvement and innovative problem-solving, exploring diverse solution options.
• Ability to acquire thorough knowledge of resource management and ensure the delivery of agreed programs.
• Excellent communication and interpersonal skills to provide clear, specialist advice and work effectively with diverse groups.
• Enthusiastic and engaging communication style that promotes a collaborative, team-oriented environment.
This is a temporary relief pool for relieving opportunities over the next 12 months.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
