QSS is seeking Service Delivery Officers dedicated to delivering outstanding customer service and assisting government agencies in providing services to Queenslanders.

Job details

Some of your responsibilities will include:

• End-to-end transactional processing for QSS customer with a high degree of accuracy and efficiency, adhering to the appropriate legislation and frameworks; operating to key standards.
• Monitor and prioritize work queues to ensure that work is completed within agreed service levels.
• Identify and resolve issues and errors within the transactional processing process.
• Respond to queries from internal and external stakeholders, and escalate issues as required.
• Work collaboratively within the organisation to ensure a seamless service delivery experience and support team members and other teams where volumes exceed capacity.
• Continuously review and improve transactional processing procedures and systems, identifying opportunities for process optimization.

There are multiple AO3 roles are available on permanent and fixed-term temporary flexible full-time basis in various work locations in Queensland- Brisbane CBD, Robina, Toowoomba, Maroochydore, Gympie, Cairns. Please indicate your preferred location on your application. 

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

There are various roles for various periods, please see Role Description for more information.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• TMR applicant-guide (PDF, 306KB)
  
  
  608744 24 Role Description (Word, 501KB)