Job search
Public Trust Officer
Birtinya
Are you a proactive individual with a flair for customer service? Join our Customer Experience and Delivery (CED) program, where you will play a crucial role in empowering Queenslanders with trusted financial advocacy, education, and services. You will be at the heart of customer interactions, addressing complex situations to create positive impacts. Use your empathy, resilience, and financial acumen to make a difference. If you thrive in a dynamic team environment and value community service, this is your chance to shine!
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Sunshine Coast |
| Job ad reference | QLD/PT01/25 |
| Closing date | 20-Jan-2025 |
| Job duration | Permanent |
| Contact person | Marian Hall |
| Contact details | 07 5493 3812 Access the National Relay Service |
About the role
Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It's a journey where your skills are a lifeline for individuals facing diverse situations.
At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries, and exercising judgment in decision-making. Your financial aptitude will be crucial in managing customer cases, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.
This is a fantastic permanent full-time position based in our Sunshine Coast office. Please download the role description for more information.
In addition to the general public, PTOs have significant interactions with:
- Customers from different cultural backgrounds
- Customers who may display challenging behaviours, due to their circumstances or disability i.e. mental health, acquired brain injury, aged related condition, congenital or intellectual disability
- Customers who at times may be distressed or upset.
As a PTO, you will deal with complex and emotive situations and behaviours including customer aggression in providing services to members of our community who are experiencing vulnerability or grief. We encourage you to consider your personal resilience, and the self-care regime and coping strategies you'll employ as a PTO as we value your mental health and want you to thrive in this rewarding role. QPT has practices in place to support you and your wellbeing.
About you
You are an individual with sound analytical and conceptual skills, a strong customer focus and the ability to work well in a team environment. The successful candidates will be able to multi-skill whilst working effectively in a fast-paced environment with competing priorities, be well-organised and take pride in providing a service to the Queensland community.
The following attributes will help you succeed as a PTO:
- Proactive commitment to providing high-quality customer service
- Positive, empathetic attitude with a solution-focused approach
- Proficient conflict resolution, negotiation, and influencing skills for de-escalation
- Strong work ethic and dedication to the role and the organisation
- Capability to maintain focus and optimism under pressure
- Meticulous attention to detail and ability to thrive in a busy work environment
- Competence in interpreting and applying legislation, policy, and procedures within delegated limits.
What we offer
- A fulfilling role where your skills directly impact lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive culture prioritising employee mental health and wellbeing
If you're ready to make a difference and bring your skills to a role where your action matters, join us at the Queensland Public Trustee. Apply now and be a vital part of our commitment to exceptional customer service in the Queensland community.
Interested in applying?
Please provide the following information:
- Your current resume, including an employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than one page) outlining recent examples of your ability to demonstrate the ‘Key capabilities' required to perform the ‘Key responsibilities' of the role, as outlined above.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
Further information
The Queensland Public Trustee (QPT) is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
