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Housing Officer
Northern Region; Service Delivery; Housing & Homelessness Services; Cairns
You will provide a broad range of applicant, tenancy and property management services and advice to customers, advocates and other stakeholders.
You will provide a high quality, person-centred social housing and housing assistance service to diverse customers experiencing complex and challenging housing, and whole of life issues in person over the front counter, digitally, by telephone, correspondence, in the field and through outreach services in the community.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Community Care |
| Classification | AO3 |
| Workplace Location | Cairns region,Far North Qld |
| Job ad reference | QLD/614701/25 |
| Closing date | 05-Feb-2025 |
| Job duration | |
| Contact person | Marguerite Messina |
| Contact details | Phone: 07 4036 5455 Access the National Relay Service |
What you will be doing:
• Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
• Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.
• Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.
• Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
• Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
Applications to remain current for 12 months.
Job Ad Reference: QLD/614701/25
Closing Date: Wednesday, 5 February 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
