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CED Senior Training Officer
Statewide
Join the Queensland Public Trustee (QPT) as the CED (Customer Experience and Delivery) Senior Training Officer, where you’ll shape, you'll design and deliver engaging training solutions that support policy, procedures, and legislative changes. You’ll assess learning needs, develop training materials, and provide blended learning options to ensure our people have the skills they need to support vulnerable Queenslanders. Bring your experience in customer service, learning design, and virtual training tools to play a key role in shaping our training approach.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Education & Training |
| Classification | AO6 |
| Workplace Location | Flexible |
| Job ad reference | QLD/PT15/25 |
| Closing date | 13-Feb-2025 |
| Job duration | Termporary up to 10 months |
| Contact person | Jane Griffin |
| Contact details | 07 4040 7394 Access the National Relay Service |
About the role
The Customer Experience and Delivery (CED) program provides trusted financial advocacy, education, and services to help Queenslanders make informed decisions at key life stages. Queensland Public Trustee (QPT) staff in the CED program support customers through financial management, estate administration and document-making services. The CED training team provides support to frontline staff to ensure their success.
Reporting directly to the Manager, CED Customer Experience, you'll play a key role in building the skills and confidence of our frontline employees. Working closely with stakeholders, you'll design and deliver engaging face-to-face and online training, align learning with policies and legislation, and continuously refine training programs to meet evolving needs.
This is a full-time temporary position until up to 10 months available state-wide. Please download the role description for more information.
About you
You are passionate about developing engaging learning experiences, have advanced communication skills, and an ability to make complex concepts accessible. You thrive in collaborative environments and possess a talent for producing innovative solutions.
The following attributes are essential to your success in this role:
- Excellent written and verbal communication skills
- Hands-on expertise in technical training development and delivery
- A proactive approach to relationship-building and stakeholder collaboration
- An eye for improvement and a drive to innovate, refine, and adapt training content
- Strong organisational and multitasking abilities to manage competing priorities efficiently and meet deadlines
What we offer
- Use your creativity to design training that's engaging, accessible, and effective
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive culture prioritising employee mental health and wellbeing including support of flexible working arrangements.
If you're passionate about education, learning design, and making a difference, we'd love to hear from you!
Interested in applying?
Please provide the following information:
- Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than two pages) outlining your motivation and ability to demonstrate the ‘Key capabilities' required to perform the ‘Key responsibilities' of the role.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
- Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.
QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
