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Deputy Senior Registrar
Supreme District & Land Courts Service; Queensland Courts Service; Courts and Tribunals; Brisbane City
The Deputy Senior Registrar role provides an exciting opportunity to actively contribute to the modernisation and improvement of the court system. With a focus on safety, innovation, efficiency, and enhanced access to justice, this position involves shaping a more responsive and user-friendly court experience in Queensland. You will play a vital role in overseeing efficient registry operations, coaching and leading staff, supporting resource management, community engagement, and service improvement.
Additionally, you'll provide essential support to the judiciary and various stakeholders, ensuring the implementation of effective processes for equitable services in a timely and efficient manner. This role allows you to make a meaningful impact, adapt to evolving practices, and actively participate in the transformation of Queensland courts.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO6 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/624543/25 |
| Closing date | 24-Mar-2025 |
| Job duration | |
| Contact person | Mohamed Bensghir |
| Contact details | Phone: 07 3033 6988 Access the National Relay Service |
Key responsibilities:
• Provide strong and effective leadership to the registry, ensuring a supportive and cohesive workplace environment for all staff while also assisting the Senior Registrar in the overall management and leadership of registry operations;
• Keep stakeholders of the courts at the heart of service delivery and respond to their needs in a trauma-aware and compassionate manner, ensuring the prompt resolution of enquiries, requests issues and complaints;
• Act as the point of escalation for registry staff in recognising and responding to risks relating to Domestic, Family and Sexual Violence (DFSV), including anti-social behaviours of court users by determining appropriate actions and pathways for information sharing with other internal or external parties to manage and where possible, prevent the risks presented;
• Contribute to strategic initiatives aimed at enhancing community awareness and understanding of the justice system, while effectively achieving organisational objectives and supporting court users from disadvantaged backgrounds;
• Cultivate and nurture professional and collaborative relationships based on respectful and confidential engagement with key stakeholders including judiciary members and their staff, government agencies, self-represented litigants, and the general public to provide effective service delivery and support;
• Support implementation of transparent financial, human resource, data and risk management practices to ensure accountability and efficiency;
• Support the Registrars and Deputy Registrars in managing the daily operations in various areas including of workforce planning, performance management, staff development and the provision of timely and constructive feedback to direct reports thereby contributing to the achievement of strategic and operational goals;
• Contribute to high-level reporting and analysis of operations data, ensuring the integrity of data is maintained on Courts' databases including Queensland Wide Interlinked Court (QWIC) system, Queensland Civil system (QCIVIL), the Court of Appeal Management System (CAMS) and the Juror Management System (JMS); Wills and Estates System (WES);
• Maintain an in-depth understanding of services, including referral pathways to other Government and third-party services, and relay appropriate knowledge and information to meet stakeholder requirements;
• Disseminate comprehensive information to the local community regarding government programs, services, and products to foster enhanced awareness and engagement;
• Drive a culture of continuous learning, goal achievement, self-reflection and motivation within the registry team while reinforcing contemporary knowledge, practices and responsiveness to constructive feedback;
• Contribute to maintaining a culture of excellence in service delivery, fostering innovation, and promoting continuous improvement;
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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Documents
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