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Manager Complaints and Client Engagement
Office of the Queensland Victims Commissioner; Portfolio Governance and Executive Services; Brisbane
The Manager Complaints and Client Engagement Officer role is a newly created role, and an opportunity to work with the first Victims' Commissioner in Queensland by promoting and protecting the rights of victims of crime in accordance with the Victims' Commissioner and Sexual Violence Review Board Act 2024 (the Act).
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Justice & Legal |
| Classification | AO8 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/624950/25 |
| Closing date | 27-Mar-2025 |
| Job duration | |
| Contact person | Wren Chadwick |
| Contact details | Phone: 3032 3904 Access the National Relay Service |
As the manager you will lead a small team responsible for managing the complaints function of the Office of the Victims' Commissioner, in receiving and dealing with enquiries and feedback from victims of crime and resolving Charter of Victims' Rights complaints in accordance with the Act. In your role you will engage with victims of crime, victim support services and justice agencies to assist in identifying systemic issues affecting victims.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
