Join the team as a critical member of the frontline clinical and operational services. Data entry of patient referrals, ensuring accuracy of patient information across health systems. Work closely with the clinical staff to provide administrative support. Permanent and Fixed Term Temporary Part-Time opportunities available.

Job details

The role 

As an Administration Officer – Operational Support Clerk with RSQ you are a critical member of the frontline clinical and operational services. The role is required to work closely with the clinical staff to provide administrative support for the delivery of telehealth models of care to rural and remote Queensland, and aeromedical retrievals across Queensland. Key responsibilities include:

• Respond to general enquiries by answering incoming telephone calls and ensuring accurate transfer of calls, messages and information to support patient and staff.
• As the primary administrative contact, assist RSQ's multi-disciplinary clinical team and provide effective and courteous support.
• Data entry of patient referrals, ensuring accuracy of patient information across health systems.
• Contribute to patient flow efficiencies of RSQ referrals by liaising with a range of staff to coordinate appointments, resources, paperwork and movements on behalf of staff and patients.
• Support all staff with computer and software queries including telehealth consultations.

RSQ is a 24/7 clinical service, and this role will be required to work across 7 days and 24 hours in a fair and equitable roster.

The successful person

You will have:

• Knowledge of, or ability to rapidly acquire knowledge in, health information systems and Microsoft applications.
• Ability to consistently deliver a high level of data accuracy, customer service, demonstrating rapport building skills, listening skills and empathy.
• Experience working with innovative technologies in the health care setting, particularly in relation to videoconference enabled clinical services.
• High-level organisational and prioritisation skills and the ability to work autonomously in a self-directed manner while contributing to patient flow and the aeromedical environment.

About us

The QAS Division operates as a statewide service within Department of Health and is accountable for the delivery of pre-hospital ambulance response services, emergency and non-emergency pre-hospital patient care and transport services, inter-facility ambulance transport, aeromedical retrieval services, emergency telehealth clinical support models, confidential health assessment and information services, casualty room services and planning and coordination of multi-casualty incidents and disasters to the Queensland community.

Benefits

• A fast-paced, challenging and supportive environment
• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

How to apply

To apply for this exciting opportunity, please submit your resume and a cover letter (maximum 2 pages) outlining your skills and experience relevant for this role.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

• QH Information for Applicants (PDF, 938KB)
  Information Package for Applicants
  
  QAS630413 Operational Support Clerk RD (PDF, 1.16MB)
  Role Description