We are seeking multiple Customer Experience Officers to join the Residential Tenancies Authority (RTA). These roles are required to support the RTA's Customer Experience division in providing a high level of customer service to a range of stakeholders within the Queensland rental market.

Job details

Please do not submit applications to the RTA directly via Smart Jobs or email.

All enquires and applications must be submitted to Tacticall Recruitment Services:

Click here to apply for a full-time position

Click here to apply for a part-time position

The Residential Tenancies Authority (RTA) is a state government statutory body that helps make renting work for everyone. The RTA provides tenancy information and support, bond management, dispute resolution, compliance and enforcement and education services.

We are seeking multiple Customer Experience Officers to support our Customer Experience division in providing a high level of customer service to a range of stakeholders within the Queensland rental market.

The role of the Customer Experience Officer involves working across several disciplines and functions to ensure the RTA continues to deliver a high-quality service to the community. These roles will be within the contact centre in a high-volume service environment.

We have multiple fixed-term, full-time and part-time vacancies available, with all roles located in the Brisbane CBD.

What we offer is:

• The flexibility to work from home up to 60% of the time once approved after approximately 3 months
• Well-appointed and centrally located offices at Midtown Centre on Mary St, Brisbane CBD
• A rewarding role with long-term professional development opportunities on offer
• A highly supportive culture that values diversity and inclusion while contributing to team success
• Rosters working between 8.30am and 5.00pm, Monday to Friday
• An attractive base salary and superannuation commencing at $74,746 per annum plus 12.75% superannuation. These fixed-term roles will accrue personal and annual leave benefits
• An employee health & wellbeing program that encompasses our four pillars of wellbeing - financial, mental, physical, and social.

What you bring to the role:

• A genuine passion for providing exceptional customer service in every interaction
• The ability to work with a range of customer queries and provide impartial information in line with polices and legislation
• High levels of reliability and accountability while working in a structured high-volume environment
• The ability to apply work practices and processes with an exceptional attention to detail and commitment to quality outcomes
• Strong interpersonal skills with the ability to apply empathy and tact in sometimes sensitive situations and maintain resilience
• Excellent active listening skills to effectively identify and respond to customer needs and to identify solutions in line with legislation and policy as required
• Personal drive and motivation with a commitment to receiving and providing constructive feedback to achieve results through a commitment to personal development and continuous learning
• Highly developed written and verbal communication skills
• Experience working in a high-volume contact centre environment will be highly regarded.

Please note: Due to training and learning consolidation, leave within the first 3-4 months of employment is very limited, including across the June/July school holidays.

To apply, please contact Tacticall Recruitment Services via one of the links above.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

A three (3) month probationary period will apply for any applicant who is not a current public sector employee.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO3 Customer Experience Officer (PDF, 308KB)
  Role Description
  
  Employee benefits available at the RTA (PDF, 6.39MB)
  Information Package for Applicants