Are you a strong communicator with a passion for helping others? Are you interested in assisting regional officers with providing support to parents, carers, and community members for the resolution of their concerns or enquiries?

Job details

This temporary vacancy is open to Expressions of Interest and any extensions to this appointment will not exceed 12 months. 

About the Department:

The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.

The Metropolitan North Region Communication team is seeking two (2) dynamic and proactive individuals to engage with parents, carers, and community members. The successful candidate will ensure that all matters are acknowledged as a first point of contact and appropriately referred to the relevant officer for timely follow-up and resolution.

The Administration and Communication Officer reports to the Manager, Communication Team within the region.

About the Role:

• Be the first point of contact for parents, carers and other community members wishing to enquire about departmental policy and guidelines.
• Support parents, carers and community members by actively listening, acknowledging their call, accurately recording and referring them to the School Community Liaison Officers within the Metropolitan North Region.
• Entering information into departmental databases.

Responsibilities Include:

• Provide exceptional customer service in assisting parents, carers and other community members with their enquiries or concerns.
• Listen, acknowledge and understand with empathy and compassion, via initial telephone contact with parents, carers, and other community members regarding concerns or complaints.
• Contribute to the achievement of a positive and effective team and work environment, applying continuous improvement principles and participating in work area goal setting to ensure a strong customer service focus.

The Ideal Candidate Will Demonstrate:

• Teamwork, strong organisational skills, attention to detail, customer service and relationship building experience, effective communication skills and proficiency in using databases.

Interested? To Apply: 

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history). 
• Attach a 1-page written statement in response to the attached role description. 

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. 

Applicants need to be a current Queensland Government employee to be eligible to apply. 

Applications from recruitment agencies will not be accepted. 

When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

Salary rate shown is reflective of full-time (1.0 FTE). 

The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached role description and candidate information fact sheet and follow the instructions.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MNR633165_25E - Role Description (PDF, 138KB)
  Role Description
  
  Applicant Information Package (PDF, 245KB)
  Information Package for Applicants