Take the next step in your career with this exciting opportunity within the Enterprise Technology Services Branch | Career growth, training and development opportunities.

Job details

You will maintain defined enterprise service levels by providing high quality technical expertise, support and administration whilst adhering to departmental standards, policies, procedures and ITSM processes

What you'll do 
•    Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels
•    Assist management in the decision-making process and continuous improvement by preparing technical reports, specifications, and trend analysis within the unit
•    Provide expertise to progress the installation and configuration of hardware, firmware, and software as per departmental frameworks
•    Manage ICT assets by ensuring relevant information is recorded accurately

About you 
To be successful in this role, you will have:
•    Demonstrated ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management. (SFIA: USUP Level 4, PBMG Level 4, CHMG Level 4, CFMG Level 3, TEST Level 4)
•    Demonstrated knowledge and technical skills in one or more of the following: (SFIA: TECH Level 5)
•    Microsoft Windows Server 2012, 2016, 2019 and 2022 (OS and Hardware)
•    Citrix Virtual Apps and Desktops (CVAD) 2402
•    Virtualization (VMware vSphere)
•    Active Directory /DNS /DHCP / Group Policy
•    Microsoft Clustering
•    Web Servers Technologies (IIS7, 7.5 and 8.5, Apache)
•    Provide level of technical expertise to provide technical direction, standardisation, professional advice, and support of enterprise infrastructure in a large customer focus organisation. (SFIA: ITOP Level 4, TECH Level 5)

Why work with us? 
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries
•    12.75% superannuation 
•    17.5% leave loading
Employee wellbeing
•    38 hour full time work week
•    Access to 24/7 confidential employee support providers and counsellors including for immediate family members
•    Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
•    Career progression with more than 300 diverse career pathways and career support to take you further! 
•    Access to a variety of programs and initiatives to support training and career growth. 
•    Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. 

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?
For further information on how to apply please review the attached Role Description. 

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.  

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

• ETSB633485 Principal Technology Officer RD (PDF, 260KB)
  Role Description
  
  QH Information for Applicants (PDF, 939KB)
  Application Kit