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• The role of Administration Supervisor will coordinate and manage the delivery of a client focussed service within the Emergency Department, Ipswich Hospital.

• Permanent full-time opportunity available

Job details

About the role

This position will provide a professional and human resource reporting line for Emergency Department administrative staff.

Some of the key accountabilities of the role are:

• Provide leadership to the administrative staff of the Emergency Department ensuring a responsive service that meets the needs of the Department and patients.
• Supervise Emergency Department administration staff including responsibilities for administrative practices, safe staff rostering and leave management, payroll requirements, performance planning and coordination of identified training needs as required including on-call/recall requirements.
• Monitor and review administrative staff workload and delegate work appropriately.
• Provide training and support including but not limited to: revenue including private conversions, Patient Election Forms, standard admission requirements and on-boarding of new staff.
• Undertake regular quality audits to ensure data accuracy.
• Review, develop and implement streamlined administrative processes within the Emergency Department.
• High level communication and problem-solving skills within a confidential environment particularly in time critical situations.
• Ongoing consultation with key stakeholders within the Unit e.g., Senior Clinicians, Nursing staff and Emergency Department Director.
• Actively contribute to maintaining a safe workplace that values the health and safety of co-workers, clients, or visitors.
• Actively contribute to developing and maintaining a culture where staff are vigilant to risks to themselves, their co-workers, clients or visitors (including health and safety, business and operational risks).

About you

Our ideal candidate will be someone who can demonstrate the following:

• Demonstrated expertise in management of an administrative environment including the capacity to supervise and support staff as required This role has direct supervision of approximately 23 FTE.
• Demonstrated highly developed administration skills including utilisation of contemporary information technology systems,
• Demonstrated high level of written and verbal communication skills.
• Demonstrated ability to build and sustain relationships with team members, staff at all levels and patients.
• Demonstrated ability to work autonomously to plan, prioritise tasks, meet deadlines and be adaptable in a teamwork environment.

Mandatory Requirements:

• Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16

 About West Moreton Health

 West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.

To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community –  Follow this link  

Benefits

• 17.5% annual leave loading (Additional allowances/entitlements may apply)
• 12.75 % employer contribution to superannuation
• Professional development
• Salary sacrificing options
• Wellness programs
• Employee Assistance Service (EAS).

To apply

Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.

Applications to remain current for a period of 12 months and may be used to fill a similar vacancy.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• WM633511_04 Emergency Department Admin Supervisor RD (PDF, 198KB)
  Role Description
  
  Joining the West Moreton Health Community (PDF, 301KB)
  Information Package for Applicants
  
  WMH Leadership Standards (PDF, 241KB)
  Information Package for Applicants