This role is focused on the proactive engagement of patients and visitors, forming part of a multidisciplinary team, delivering high quality care.

Job details

The Role
An opportunity has become available for several Healthcare Ambassadors to join Gold Coast Health (GCH) where the focus of our 12 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.

You will

• Develop relationships with clinical and operational stakeholder groups
• Participate in multi‐disciplinary stakeholder/team briefings/de‐briefings and provides input into patient behaviour management planning as required
• Continually monitor and actively patrols the designated clinical areas and proactively engage patients
• Immediately identify any concerns or observations relating to obvious changes to the apparent health of patients and or visitors

About you

To be successful in this position you will require:

• While not mandatory, a relevant qualification and/or experience in healthcare security or customer service would be well regarded
• Evidence of vaccination, or be able to be vaccinated against and remain vaccinated against - Measles, Mumps, Rubella, Varicella, Pertussis and Hepatitis B
• Tuberculosis screening, to identify if the tuberculosis vaccination may be required
• Declaration of serious discipline history must be disclosed
• Criminal History Screening will be required for new employees (GCH will cover cost)

Benefits

• Flexible work options
• Career Development
• Salary Packaging
• Modern Facilities
• Diverse Work Culture
• Research Opportunities
• 12.75% super
• 17.5% leave loading

Salary

• Permanent part time (several positions, hrs negotiable)
• Base salary ranging from $41.84 - $43.86 per hour

About Us

Operational Support Services (OSS) supports the delivery of non-clinical services within the Gold Coast Hospital and Health Service (GCHHS) under the departments of: Facilities and Security Operations, OSS Business Operations and Environmental Service Operations. These departments focus on efficient operations, through best practice while satisfying legal and safety requirements, as well as meeting productivity and efficiency standards across the businesses and facilities of the GCHHS.  The Healthcare Ambassador will be working in areas to support patients exhibiting behavioural and psychological symptoms which includes dementia. 

About Gold Coast Health

• Nationally and internationally recognised location for innovative medical research and health care
• Annual operating budget exceeding $1.5 billion
• More than 1100 beds across three hospitals - Gold Coast University Hospital, Robina Hospital, Varsity Lakes Hospital and Robina and Southport Health Precincts
• Secondary and tertiary health services across more than 20 facilities
• Opportunity to combine professional advancement, job satisfaction and relaxation into one fulfilling lifestyle
• A workplace culture that encourages people to bring their whole selves to work so that they can perform at their best
• Committed to reflecting the diversity of the Gold Coast community and ensuring each staff member is included and feels like they belong

How to Apply
Click APPLY to submit your application by Friday, 9 May 2025. 

Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.

Job Ad reference: GC633611

Please note: no third-party applications will be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

***APPLICANTS ARE ENCOURAGED TO APPLY ONLINE*** Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each.

Documents

Before applying for this vacancy please ensure you read the documents below.

• GC633611 - RD (PDF, 381KB)
  Role Description
  
  Information for Applicants (PDF, 268KB)
  Information Package for Applicants