Join the People, Culture and Capability team in Customer Services Branch (CSB) and lead the way in fostering an inclusive, respectful, and healthy workforce. In this strategic role, you’ll drive innovative HR and Learning & Development initiatives, including workforce planning, talent management, and employee engagement. Your leadership will shape transformation and change programs, ensuring alignment with broader TMR strategies. With your exceptional communication and relationship building skills, you’ll collaborate with stakeholders to co-design and deliver contemporary workforce solutions that empower our employees across Queensland.

We acknowledge that our employees are critical to the success and performance of our branch and we are dedicated to fostering an inclusive and safety-focused culture where our employees are capable, engaged and committed to improvement

Job details

The Customer Services Branch (CSB) is a part of the Customer Services, Safety & Regulation division and is accountable for providing trusted and secure services, while supporting safe road use. The branch serves more than 3.35 million customers across Queensland by provisioning several TMR products and services, including licencing, registration, road safety, vehicle inspections and driving testing.

What you will do:
• Provide expert advice on and lead the development and implementation of strategic HR and L&D activities including strategic workforce planning, talent management and employee engagement strategies.
• Provide leadership and direction to CSB's People, Culture and Capability function to develop, implement, evaluate, and continuously improve HR and L&D strategies and actions in alignment with Branch goals.
• Provide leadership and support to enable successful transformation and change programs.
• Liaise and engage with corporate stakeholders to ensure alignment to broader TMR strategy.
• Co-design, co-develop and co-deliver sustainable and contemporary workforce solutions and practices in partnership with subject matter experts and key stakeholders across the department.

Who we are looking for - an individual with:
• Experience in developing and delivering strategic workforce programs that inspire and transform an organisation.
• High level interpersonal and communication skills, including an ability to develop complex reports, presentations and correspondence.
• Exceptional ability to build and sustain positive working relationships with internal and external stakeholders and engaging with business to embrace change.
• Experience in engaging and collaborating with experts in their own fields, in a complex and often busy work environment.

Be part of something bigger:
Your contribution will not only influence the growth and capability of CSB staff but also shape the experiences of the Queensland community we serve.

What we offer:
• Work and Life balance, including 'flex time' and flexible work arrangements with a 50% working from home option.
• Convenient northside location with ample parking and public transport nearby.
• The chance to make a significant impact within a dedicated team.
• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• Generous leave including:
o 4 weeks annual leave
o 2 weeks sick leave per year
o Long-service leave after 7 years
o Salary sacrificing
o Parental leave
o Generous superannuation

Ready to make a difference?
Embark on a fulfilling career where your specialist skills have a direct impact on the quality of public service. Apply now to become the catalyst for change in CSB's pursuit of excellence!

We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.

Applications to remain current for 12 months.

Job Ad Reference: QLD/633767/25

Closing Date: Wednesday, 14 May 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 322KB)
  
  
  633767 25 Role Description v1 (Word, 630KB)